Question about HP Office Equipment & Supplies
Perform the solution below if and only if the printer is connected to computer with a USB cable (do not use for network).
Let me provide you the link from where you can download and install hp diagnostic software in order to resolve the issue.
If your Operating system is Windows Vista than click on link below:
If your Operating system is Windows Xp than click on link below:
Once the webpage is opened click on 'download only' ans click on save and save the file to desktop. Click on 'run' once the download is complete and install the software by following onscreen instructions.
Click on finish once the installation is done.
Once the installation is fininshed Click on Start >> All programs >> HP >> Click on HP Printing disnostic utility.
Once the HP Printing disnostic utility is opened click on diagnose and select your printer model from the drop down list in order to diagnose the proble.
Once the diagnosis is completed click on FIX button in order to fix the issue.
Posted on Nov 28, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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