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Control panel buttons on my Panasonic microwave model NN-SD697S do not work. Unplugged several times and still no results.

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You have a failed membrane keypad.

If you (or someone you know) might want to replace it yourself, I have uploaded a handy guide with pictures showing you what's typically involved.

The best place to order Panasonic parts is Tritronics. You can also call them at 866-779-5835.

If you would like to have us do this for you, we do that for $39.95 plus part costs.

Feel free to contact me directly (and please remind me of your model number) for more information & help.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Dec 02, 2008

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This is either the door sensing switch (most likely) or a bad membrane switch [start switch] (that's what Panasonic calls it) on the touch pad. The contacts on the door sensing switch can be slightly contaminated and not read "zero ohms" to the control PCB. The control board thinks that the door is open and it will not allow the cook cycle to start.

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see the details and fix it. God bless you
All microwaves have some sort of a cooling fan to help keep the magnetron and controls at a tolerable level. Most OTR models will usually use the vent motor for the cooling fan also. Countertop units have a small fan behind the control panel somewhere. Either way, if the cooling fan is not working and heat builds up, it is going to open a thermostat. On some makes, this thermostat might re-set itself as soon as the temperature cools down. Other makes, you will have to replace the thermostat or fuse.
If this is your microwave oven repair problem, you will need to check the operation of the fan. Below in the component testing chart, you will see how to test the fan. Also, if possible, make sure the fan is not obstructed somehow and not turning. Also check your fan relay at your control board for voltage, if no voltage, replace control board. This fan should come on at the same time any cooking starts.

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1 Answer

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@William Miller - where are you located if i'm interested in your help with the microwave repair? I'm having the similar issue with the Start buton not working for my Panasonic NNSD697SS. Thanks

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1 Answer

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HI, this will require the skilled hands of a qualified Panasonic tech. The damaged part here is the Magnetron assembly. this is a very sensitive part that creates radiation and the heating process as well. you will need to replace this device asap if possible...

thank u
rate me!!!

Jul 28, 2009 | Panasonic Microwave Ovens

1 Answer

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I have the same problem. The control board (central processor) has caught fire. It's noticeable when you take the control panel off.

We need a new control board. I'm currently looking for how to get one. It appears to be a common problem.

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I must have suggested this 20 time today. if you open the casing you will find several fusees that the manufacturers don't want you to know about.
you have a 10 ampish large fuse that protects the power circuits ( transformer/magnatrons) smaller fuses for control circuits also might want to look atand reset the thermal cutouts. if it overheatedprior to failure

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From my research, this sounds like a fairly new model. Consult your user's manual to see if this is a user, or common issue. If nothing is descibed then I would seek possible warranty service, or dealer replacement

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