Question about DeLonghi Esclusivo Magnifica ESAM3300 Espresso Machine

3 Answers

Magnifica gives Generic Alarm Message - Infuser stuck

Infuser stuck in down position - removed when power was off and wrongly attempted to insert when power was on, it began making a screeching noise and I unplugged. it now is stuck and give generic alarm and shuts off.

I open up sides and can see no access to the mechanical section which is stuck I am out of warranty.

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  • Anonymous Jan 11, 2009

    this is a well maintain machine and it often give the generic alarm. I have to unplug and plug many times in order for it to operate.

  • Yogi50 Jan 24, 2009

    I have the same problem, looking inside I see major spark on the infuser motor at self diagnosis stage for millisecs only , removed brushes , lubricated infuser and even tried motor without any load - but still same problem . Measured 18V AC which seems a bit low given 230V mentioned on the motor, however I have no way on confirming - Can someone help?

  • Cameo C Massey
    Cameo C Massey Apr 24, 2014

    leave the drip tray out, just put the used coffee grinds dispenser back in, close the front door and turn machine on. It should release the infuser so that you can take it back out, and then put it back in properly.

  • Heidi
    Heidi Oct 14, 2014

    Cameo, you are awesome! Thanks... totally resolved the issue. Coffee maker now working as normal.

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My infuser was stuck in the down position, When I called customer support the told me some easy steps to fix this problem..try calling them

Posted on Mar 12, 2009

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Turn the machine off with the power botton at the front, the main switch at the back should be on. Then disconnect the power cable and reconnect it. The machine resets. This worked for me.

Posted on Jan 05, 2014

  • fiona hunt
    fiona hunt Oct 05, 2014

    yea that works so I can make a coffee but the infuser stays down so notsolved problem

  • fiona hunt
    fiona hunt Oct 30, 2014

    now I cant make coffee at all :(

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If you remove the bottom cover (special ***** driver tip required but easily purchased) you can turn the infuser lifting shaft to lower the infuser so that it no longer stuck. There is a lot of turning required for small infuser movement. This may allow the machine to reset itself when turned on. You can also access the shaft from the back (more difficult) but the cover is harder to remove unless you know how.

Posted on Mar 31, 2016

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Posted on Jan 02, 2017

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DeLonghi "Insert infuser assembly" error



Easy Fix - Delonghi Coffee machines which have built-in coffee grinders often suffer from a problem that produces an error, "Insert infuser assembly" that appears at random times.

The problem is usually caused by distortion of infuser lifting mechanism limit switch mounting (Orange colored plastic)!

The mounting is very close to the water heater so with heat and pressure from the infuser lifting mechanism the mounting gets bent over time. The switch mounting (Orange colored plastic) gets permanently distorted so the striker arm on the lifting assembly only just presses the micro switch button causing the error message "Insert infuser assembly".

To easily fix the problem on ESAM 5500 machines and should work on other similar machines:-


    1.Unplug the machine and remove the rear cover screws and remove.

    2.Slide out the two side covers.

    3.Remove the grinder lever screw in the top cover coffee bean compartment.

    4.Carefully lift the top cover pushing it slightly back so it does not stick under the front cover (you may have to loosen the 4 front cover screws on the side).

    5.The limit switch is clearly visible on the top (see photos).

    6.Wedge some insulated material (wood, plastic etc, I used bamboo) between the heater assembly and the switch mounting so the switch is in a VERTICAL position. The thickness of the packing is around 3-4mm (see photo).

    7.Re-assemble the machine and enjoy your coffee. JTS

    Alwar, Rajasthan

    India




delonghi-magnifica-always-asks-insert-chcjp2nsp02f3n1slazwqlpw-3-0.jpg

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