Question about DeLonghi Esclusivo Magnifica ESAM3300 Espresso Machine

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Magnifica gives Generic Alarm Message - Infuser stuck

Infuser stuck in down position - removed when power was off and wrongly attempted to insert when power was on, it began making a screeching noise and I unplugged. it now is stuck and give generic alarm and shuts off.

I open up sides and can see no access to the mechanical section which is stuck I am out of warranty.

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  • Anonymous Jan 11, 2009

    this is a well maintain machine and it often give the generic alarm. I have to unplug and plug many times in order for it to operate.

  • Yogi50 Jan 24, 2009

    I have the same problem, looking inside I see major spark on the infuser motor at self diagnosis stage for millisecs only , removed brushes , lubricated infuser and even tried motor without any load - but still same problem . Measured 18V AC which seems a bit low given 230V mentioned on the motor, however I have no way on confirming - Can someone help?

  • Cameo C Massey
    Cameo C Massey Apr 24, 2014

    leave the drip tray out, just put the used coffee grinds dispenser back in, close the front door and turn machine on. It should release the infuser so that you can take it back out, and then put it back in properly.

  • Heidi
    Heidi Oct 14, 2014

    Cameo, you are awesome! Thanks... totally resolved the issue. Coffee maker now working as normal.

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My infuser was stuck in the down position, When I called customer support the told me some easy steps to fix this problem..try calling them

Posted on Mar 12, 2009

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Turn the machine off with the power botton at the front, the main switch at the back should be on. Then disconnect the power cable and reconnect it. The machine resets. This worked for me.

Posted on Jan 05, 2014

  • fiona hunt
    fiona hunt Oct 05, 2014

    yea that works so I can make a coffee but the infuser stays down so notsolved problem

  • fiona hunt
    fiona hunt Oct 30, 2014

    now I cant make coffee at all :(

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If you remove the bottom cover (special ***** driver tip required but easily purchased) you can turn the infuser lifting shaft to lower the infuser so that it no longer stuck. There is a lot of turning required for small infuser movement. This may allow the machine to reset itself when turned on. You can also access the shaft from the back (more difficult) but the cover is harder to remove unless you know how.

Posted on Mar 31, 2016

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1 Answer

Delonghi magnifica has exclamation


Switch the machine off, AND pull the plug, wait 5 minutes (to be sure) and turn it on. Then turn it off again, now the infuser should return to it's normal position where you can take it out.
If the descale button is still flashing, try descaling again. Was the procedure interupted before? That would be a reason the light keeps flashing.
Bert

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Aug 21, 2011 | DeLonghi Esclusivo Magnifica ESAM3300...

4 Answers

Yesterday and today the machine did not come on as normal it said press next + change, nyesterday when I did that it said generic alarm, but then worked, today the generic alarm would not go off. the book...


I had the same problem with the infuser stuck at the top and the triangle light staying lit. I fixed it by unplugging it from the wall. I then removed the side panel and the back panel.

Facing the rear move the sprocket that the motor drives. The best way to start it (if it is stuck) is with a flat screen driver on the right side of the motor and push the sprocket towards the front. Once it starts you can either pull the belt from the other side or push it from the right side. It took 10 minutes to get the infuser to completely come down.

After that I pulled it out and cleaned everything. When I put everything back together the light stayed on and the machine would not respond. I did fix it by turning on the machine, pulled the power plug, and when I plugged it back in the system went through its cycle. Everything is fine now.

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The infuser seems to be stuck to the side and I cant get at the red release button on the right hand side


Put back together, turn on the machine, then turn of the machine with the power button on the machine, then turn of the power point, should be back in place to push in both red buttons, enjoy your working machine and coffee, cant find an answer for my issue

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I have a problem. I removed the infuser and the internal bracket is now in a "down" position and I cannot get the infuser back in. I need to know how to raise the internal bracket to its proper place. Any ideas?

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1 Answer

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Did you try tightening the 2 hex screws behind the infuser?

Be gentle though. Mine felt tightend but thenIput just a bit more pessue on them and got an eigth to a quarter more turn out of them. Found this solution on this site

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I have a perfecta and found that the mechanism that translates the infused up and down was jammed. I unplugged it and removed the back panel - two phillips screws - then you will see the motor and cog belt -BE SURE UNPLUGGED - I then turned the motor shaft using my index finger against the cog belt and with the access door open I could see the infuser translate down to a park position. I took it through an entire cycle which actually retracted the infuser and actuated the coffee grind sweep arm - there is a horizontal feature that looks like a sideways 'L' that seems to be a reference for the park location - since when the top of the infuser was at this mark the infuser unit could be removed and the infuser was in the compact configuration as described in the user manual. I am getting a general alarm still and would like to know if anyone could point me to an electrical schematic and functional sequence block diagram.

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