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My gateway laptop will not display anything except the name GATEWAY. I was instructed to purchase an operating system cd, now that I have the cd to load it on the laptop I discovered it does not give me promptings so please instruct me on how to load the software on my laptop. I purchased it from a neighbor who sold it without anything on it (he removed it before selling). I was able to get a onetime assistant from gateway and it worked, however I set another laptop on top of the gateway for a few days (my ignorance)then went back and the softeware has not worked since then. Please direct me again on loading the software.

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  • dnwlls Nov 29, 2008

    Thank you so much for the advice, I always start it with the os cd, I tried it again following your advice and I still received a message stating: "setup did not find any hard diskdrive installed in your computer". As I recall, the gateway technician took me in a different route to install the os cd, upon powering up (the black screen with all the @#!%&* he had me key in a few commands and I was up and running. Thats the info I need to install the operating system back on my laptop. Can anyone help me, please!!!!!!

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It shows the hard disk of your laptop is un-detectable. check the hard disk connector/power, if u can or consult a technician for the same. if it does. then put the system disk in to cd drive and boot from it.

Posted on Nov 28, 2008

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