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I ran the solution center and it said i needed a disc for the problem i had. where do i get this disc?

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Usually it is the windows installation cd or system recovery disk. They come with your computer or you can order new ones from your manufacture. Let me know if this helps. thanks,

Posted on Nov 28, 2008


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Our started doing the same thing about a week after the warranty ran out. It has to do with the alignment of the discs being loaded. here's a work-around that works for us:
Open the tray
Choose which disc you are going to watch and use the Change Disc button to push the selected disc to the back (ie, if you want to view Disc 1, discs 3 and 4 will be visible in the tray).
Look down the center holes of discs 3 and 4... manually move your tray left-or-right to align the holes with the tray.
Push the Direct Play button on the top right of the unit for your disc of choice (Disc 1 using the example above).

hope that helps... I've searched for a while and played around with the unit (with and without the cover on) trying to figure out a way to re-align the tray, but no luck.


Aug 20, 2008 | Samsung HT-WP38 System

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firts try cleaning it with a cd cleaning kit... if the problem persist then the problem must be in the motor that makes the disk rotates... i am pretty sure it is moving too slow to be avaible to read the disc..
here are some places that you can go to buy your lens..

if you are not to sure that it could be the lense that is failing, is better that someone can have a personal look at it.. instead of me since i cant see well how it acts...

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