I have a vsmile game console and I have picture and sound when I first plug it into the TV, but when I put a game in the console, the TV screen goes black and the system turns off.... any help with fixing this?
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Re: having issues when the games are in the console
Make sure the system is turned off before inserting the cartridges.
Things you can try to get the V.Smile TV Learning System to work: 1)Press the Reset – Press and hold the ON button for about 10 seconds 2)Make sure the game is inserted far enough into the system, and that it is pointing in the right direction.You may occasionally need to clean the contacts. 3)Also, make sure you are using the supplied power cord/adapter, not batteries.Batteries cause more problems than they’re worth.
-Tha Mp3 Doctor
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Here is a link to the .pdf file for the owners manual(V-Motion Active Learning System) http://www.vtechkids.com/assets/data/products/%7B5149D6B0-B9F7-487D-B6EA-4A8E6072CE76%7D/manuals/80-078810-V.Smile_V.Motion.pdf
you have to do this in the right order or it doesn't work. Start with the TV and Vsmile OFF
step 1) put the cartridge in and make sure it is all the way in
step 2) turn the TV on
step 3) turn the Vsmile on
if it still doesn't work, unplug the adapter or take the batteries out and let the system clear and then do the steps over. Good luck!
This is a problem with the cartridge not the console. The cartridges get dirty and then the console acts as if its broken because it can't read the cartridge. Pull the purple flap up so that you can see the inside of the cartridge and clean it with an alcohol based cleaning solution. Dry the cartridge fully before inserting it back into the console. I have done this for serveral games and they have worked again. A couple of games have just broken and refused to clean up. Hope this helps, let me know.
HI! Have a few ideas for you. First, are the batteries brand new never used good batteries? Also, are you sure they are in the correct way? If so, try to reset the system. Unplug all cords from the Vsmile. Then, for a full timed minute, press down BOTH buttons on the front of the console. After the minute, plug everything back in and try to power it up. If this does not work for you, please contact Vtech Customer support. You can reach them at 18005212010. Hope you find this helpful! Good luck! :)