Question about Sony NW-HD5 MP3 Player

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Frozen screen... My mp3 player is frozen on the CONNECTING TO PC screen. I just got the Error system 32... don't know what to do. I tried to let the battery die and recharge it, didn't work. When I plug it into the wall, the connecting to PC screen comes back and I can't do anything... Please help!!!

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Re: frozen screen...

I also had this problem, and just unplugged it from my laptop and lt the player turn off by its self. I then plugged it back into the wall socket, so as not to "confuse" it with charging from the laptop. 
All good again after that.

Posted on Feb 18, 2008

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Midway through playing a song my ipod has frozen and none of the buttons are working. Nothing happens when I connect it to my PC via USB. The screen is still on but it has frozen.


problem can be solved.

Before connecting the phone to the computer, did you scan for virus?, it not, that means the mp3 player has been affected by virus that is what makes the mp3 player freezes.

The mp3 players memory has been lost due to virus in it and can be restored by flashing it.

Flashing the mp3 will restore the lost memory.

After flashing the mp3 player, the lost memory will be restored and it will come on normally.

Take care.

Mar 22, 2010 | Apple iPod MA446LL/A MP3 Player

2 Answers

Sony nwz-e436f frozen on connecting screen

Hey! We've had a similar dilemma, and we solved it by connecting walkman to computer, then going into 'device manager' uninstalling the walkman, then remove it from usb port and re-connect it.

The computer will then 'recognize new hardware' and automatically re-install the walkman. Good as new!

Hope this helps!

May 20, 2009 | Sony NWZ-E436F MP3 Player

1 Answer

Frozen and memory messed up

try resetting it
if that fails try taking the battery out for a few seconds to clear the error out

still no luck consider it dead and buy new one

Aug 03, 2008 | Insignia NS-DV2G MP3 Player

1 Answer

Screen frozen player will not do anything

Have you tried:
1) pressing and holding the reset button (little hole on the bottom right of the player" for 10 seconds?
2) removing the battery for 10 seconds?
3) connecting it to your PC with the battery removed?
4) connecting it to your PC and pressing the reset button for 10 seconds?

Jul 23, 2008 | Insignia NS-DV2G MP3 Player

1 Answer


Open Philips Device Manager.

Reset player using reset button at base of player.

Press and hold [PLAY / PAUSE] button whilst connecting to the PC.

Device Manager should show error with device.

Follow the on-screen prompts to repair the player.


Jun 07, 2008 | Philips GoGear SA3125/37 MP3 Player

1 Answer

Not connecting to pc

You may want to get a new USB cabel.
I have had the same problem before.

Apr 19, 2008 | Samsung YP-Z5 MP3 Player

1 Answer

Mp3 player

Try turning it on/off and pressing the reset button also try connecting it to your pc and see if it will be recognized.

Dec 27, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Connecting to PC

I'm sure as a new buyer, the last owner did not tell you this. This is what the player does. there will not be full, white battery until you remove the USB, usually, i leave my player on for about 2 hours to be sure. the 'Connecting to PC' screen is what the standard screen is during USB connection to the PC is. Once you remove the connection (remove the USB from the PC for the player) it will jump to a new screen. 'Creating Database'. Don't worry, your player is not frozen, it's standard.

Nov 18, 2007 | Sony NW-HD5 MP3 Player

2 Answers

System Error 32

I just got same error message on mine. It was completyely frozen and wouldn't even turn off. After freaking out and head butting the wall a few times (neither of these methods work BTW) I simply removed the battery and issue resolved itself

Cheers, Tim

Jan 05, 2007 | Sony NW-HD5 MP3 Player

1 Answer

Sync with windows media player

I have the same issue where my pc won't recognise my mp3, or only occassionally does, and then locks up. The problem with media player is it eats up so much memory while trying to synch files / delete / add etc and brings your pc to a grinding halt. So the solution I'm told is the MS Synch Tool, download off MS site and use it rather than the player to switch your files. I'm trying it now.

Dec 09, 2006 | Samsung Yepp YP-Z5QB MP3 Player

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