Question about Royal CIA 12X Shredder

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Model 12x royal paper shreddewill run in reversre but not forward

Motor will run in reverse but not forward

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  • andyjnsn Jan 07, 2009

    My Royal CIA 12x runs in reverse when the switch is in "reverse", but does nothing when the switch is in the "auto" position.

  • fomama Jan 25, 2009

    We have exactly the same issue.  We disassembled and looked at the switch.  It appears that the connections are ok.  We also dusted the board, switch and surrounding components.   Still only runs in reverse.  Looking for a fix!!  jo

  • alexkaylie Mar 05, 2009

    My CIA-12X just stopped going forward too. It will run in reverse but not forward. I opened it up and cleaned it out. The paper sensor appears to be clean too. Nothing is jamming the gears either. This is the second Royal crosscut confetti shredder that I have owned and both have appeared to have died the exact same way.

  • coryatbe Mar 05, 2009

    Exact same problem of Royal CIA 12X paper shredder running in reverse but not forward even after clearing out all paper bits; just happened last week 2/28/09; no instructional manual or company to contact for help in fixing problem.

  • Anonymous Mar 08, 2009

    The shredder will run in reverse, but not forward.

  • rick1674 Mar 28, 2009

    same exact problem. Cleaning sensor, removing paper shreds did not fix. this must be very common. I'll try Royal when they open again.

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I have a Royal 15 MX that will only run in reverse. I took it apart and determined it has something to do with the paper sensor. There are four wires leading to two sensors. One sensor is a clear light diod the other is solid black. If you use a jumper wire across the two wires that feed the clear diod, it will run for about four seconds forward then it will shut off. If you break the connection and re-connect the jumper, it will run forward for another four seconds. I determined the problem must be with this sensor and believe the clear diod my be burned out. I gave up at this point. All the other parts are functioning so I am parting out the shredder.

Posted on Nov 23, 2009

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Move the control button on top of the shredder to the oppoiste direction.

Posted on Nov 28, 2008

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1 Answer

Our shredder motor is working but it will not go forward to shred. It will reverse. I've unjammed every visible paper jam but still nothing. HELP!


If it wont run forward but does run in reverse you may have lost the PCB inside.... contact Royal at 1-800-524-0799 for parts assistance and pricing.

Nov 29, 2010 | Royal CIA 12X Shredder

1 Answer

I have a simple Royal paper shredder. Got paper stuck in it. Going back and forth the paper appears to be gone, and it grinds normally in reverse but going forward the green light is on but nothing will...


Does the machine even run in reverse???? Have you ever oiled the machine.???
Put some "shredder oil" onto the cutting blades while it is running in reverse then try running it forwards.
If you can hear the motor running but the cutting blades dont turn you will have to open it up to see what is broken.
For parts assistance you can contact Royal at 1-800-524-0799.

Nov 19, 2010 | Royal VF1012mx Shredder

1 Answer

My RL170MX will only run in reverse mode. Forward and auto modes do not work. What controls the motor rotation ?


Motor forwards rotation is begun by inserting paper in betwen the 2 "eyes" in the paper throat of the shredder. They can become dusty/dirty and not function, if they are clean and yet the motor still will not turn in the forward direction it is possible the pcb inside the unit is faulty...contact Royal at 1-800-524-0799 for parts assistance.

Nov 12, 2010 | Royal RL170MX Shredder

1 Answer

My Royal 12X paper shredder runs only in reverse but will not run forward. I have noticed other postings regarding cleaning the sensors with rubbing alcohol ant that has been done but was not succesful. ...


If cleaning the eyes did not help then you will likely have to change parts ...you can contact Royal at 1-800-524-0799 for parts and pricing information.

Oct 29, 2010 | Royal CIA 12X Shredder

1 Answer

A Royal crosscut shredder that usually only runs in reverse


in the middle of the paper enterance clean sensor

May 22, 2010 | Royal CIA 12X Shredder

1 Answer

12X Royal, only runs in reverse...


If it won't run forward you have likely lost the pcb inside the machine...call Royal at 1-800-524-0799 for parts availability and prices.

May 18, 2010 | Royal CIA 12X Shredder

1 Answer

Shredder only operates in reverse


Check and try cleaning the "eyes" in the paper throat... if that dosn't fix it it could be the pcb inside...call Royal at 1-800-524-0799 for parts help.

Feb 17, 2010 | Royal CIA 12X Shredder

1 Answer

The reverse works fine but green light is not on and shredder does not work. Nothing is hanging in the shredder. Any suggestions?


If reverse works but it won't run forward try cleaning the "eyes" with a soft cloth..they are in the middle of the slot where you put the paper in...if that dosn't fix it then it is probably the pcb;...give Royal a call at 1-800-524-0799 for parts and prices.

Feb 04, 2010 | Royal CIA 12X Shredder

1 Answer

The green light stays on but it will not shred any paper. The reverse works fine. For the Royal CIA 12 X Shredder


Try cleaning the "eyes" in the middle where you put the paper in...if that dosn't fix it then its probably the pcb inside thats defective...give Royal a call at 1-800-524-0799 for parts and prices.

Nov 27, 2009 | Royal CIA 12X Shredder

1 Answer

Royal Orca 9512x shredder will not run. I have checked the fuse and it is good. Cleared a paper jam and still wont run forward or reverse.


If motor wont run at all then probably the pcb is blown...call Royal at 1-800-524-0799 for parts and prices.

Sep 15, 2009 | Royal 15MX Shredder

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