Question about HP OfficeJet 6210 All-In-One InkJet Printer

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No Scan options

I can no longer scan. I get the "no scan options. Install or run device software for feature." error.

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  • HP Master
  • 19,396 Answers

Start checking the USB cable, a bad signal on USB cable will allow the printer to work, but not the scanner.

Once you know that the cable is ok, reinstall the printer software using the CD provided with the printer.

Start software install with printer USB unplugged.

Posted on Nov 28, 2008

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  • Expert
  • 162 Answers

Re-install hp software

Posted on Nov 28, 2008

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  • HP Master
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Launch hp director to configure scanner profile

Posted on Nov 28, 2008

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1 Answer

My Officejet Pro 8500 won't scan, says "no scan options"


Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Mar 23, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

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Originally my hp officejet 6110 had a scan error, cannot connect to pc. Then I did a #6 reset and now says no scan options, you need to install or run HP software for feature. I updated the drivers but...


>> open solution center,
>> go to tools
>> click on scan settings
>> click on scan to.. set up.
>> there must me some options in LHS block.
>> which u have to move to RHS block.
>> then click on update device below.
>> restart your PC n printer
>> n have fun..!!

Dec 16, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Printer works, cannot scan (same issue as gemrise)


Yes, just like it says, you need a scanning software running on your computer, there are no options until you have the scanning software running and it knows where to send the image and how to save it.

Nov 20, 2009 | HP PSC 2410 All-In-One InkJet Printer

1 Answer

No scan options...install or run device software


Windows Vista is a sh.t OS that many IT pros laugh at.  Windows 7 looks more promising, but don't upgrade the software on your computer cause there are other issues that arise whenever you install one OS over another.  Wait until you need a new computer and buy it with windows 7 already pre-loaded.  This will save you much headache and time. Vista was truly a bastard child for Bill Gates.
Go to the HP web site and look for drivers to download for this model and for your OS.  Here you go:
http://welcome.hp.com/country/us/en/support.html

Nov 05, 2009 | HP Officejet 7210 All-In-One InkJet...

1 Answer

Will not let me scan documents


install the software first and then you will be able to scan its just that the scan options are not getting detected from the software on the computer that assigns the scanning options.


IF the software is installed then open hp solution centre and point to settings.Then point to scan settings and click on scan to setup and move all the items on the left to the right by selecting each one and pressing the right arrow button and click on ok and now check you will be able to scan

Jun 15, 2009 | HP Officejet 7210 All-In-One InkJet...

3 Answers

HP OFFICEJET 5610V No scan options


If you get the error while trying to scan with your HP 5610v All-In-One, the easy way to scan from your printer is to click on start, go to Paint and then File, the option "From Scanner or Camera" will come up.. click there and poof - you can scan anything you want and save it where you want... Problem solved!! good luck!!!

May 24, 2008 | HP Officejet 5610 All-In-One InkJet...

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