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My 18x esternal DVD-RW makes a grinding noise when I try to turn it on and wont fully come on. I bought it within the last two years and have the original box and receipt. The tech support phone number is not in service and the site is down what are my options?

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  • Mark Robinson May 11, 2010

    I had the same problem with a different external drive....turned out that there was something jamming the opening mechanism (a playing card thanks to my 5 year old) the re is a little hole in the front panel...try pshing a pin into it to release the door mechanism and look to see if anything is jammed in there

  • IQUIT May 11, 2010

    post the brand and model of the drive, we can try and find you an updated support site. If that fails, you'll likely have to buy a replacement

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U did not mention the company name, it's ok in that case u can go to ur local vender and just explain the problem they can prvide u the right information.

Posted on Dec 17, 2008

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hi gavo,
since its still new, you still have the receipt with you right? better bring it back to where you bought it and let them check it instead, we dont like to void the warranty. :)

were you able to use it even just once? try a different cd, if you use cd in your first attempt, try dvd the next, try movie cd or audio cd, just to isolate the problem.

just post your feedback here,

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