Question about Kenmore 71812 / 71814 / 71819 Bottom Freezer Refrigerator

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Kenmore 596-76512 fridge not cooling freezer seems to be working still

Our fridge stopped working. It is a side by side with a bottom freezer drawer. the fridge is at 58 deg and rising. The freezer is still at zero deg. I took the back cover off and I noticed the fan is not running at all. I unplugged the fridge then plugged it back in and all I could hear was the damper thing inside the refer at the top back. The compresser felt slightly warm, not overheating. All I could see was a capacitor on the Compressor and the fan itself. There was no dust collected anywhere. Should that fan be running all the time...could that be the problem? Could the capacitor be bad? They want $200 to come look and it isnt till 2 weeks out. GREAT customer service! thanks in advance.

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  • Anonymous Mar 27, 2014

    freezer working fine but fridge hardly cool fridge compressor running



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If the fan above the evaporator coils in back of the cover isn't running then no cold air will be blown up to the fridge area. That's a common failure item and very easy to replace yourself. And by the way... $200 bucks and 2 weeks out is about normal these days believe it or not. It's what we would charge ya! :) At least you did the troubleshooting and saved yourself a couple hundred bucks.

Posted on Jan 15, 2007

  • Marc Wilson
    Marc Wilson Jan 15, 2007

    As a note, the fan by the compressor is the condensor fan and I too should be running if the compressor is. Your problem is likely the fan inside the freezer drawer rear cover not blowing air up so you'll have to take that back interior panel off to replace it. While there make sure there isn't a solid ice block on the coils. The coils should have a nice frost pattern but not solid ice. If for some reason you find solid ice and the evap. fan is actually running then you have a defrost cycle failure so let us know what you find.


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Tock. My bottom drawer-freezer model is the 18cu.ft. model but has had the same problem twice. The first time the technician simply removed the two-piece plastic covering, making the inside floor of the refrigerator section. This exposes the styrofoam insulation over the freezer coils, which he then also removed. The problem was that ther was an ice build-up at the 'defrost water'drain and this eventually grabs the blade of the air circulating fan. The ice is removed and all is well again, BUT, it happened again and I did the fix myself. My belief is that there is a design fault with the slope of the water drainage after defrost.

Posted on Apr 01, 2007

  • Alan Leslie Apr 01, 2007

    Add to solution #2 by Ales. Despite the circulating fan actually becoming locked in ice, when freed it continued working and NO NEW PARTS were needed! This applies to both times the ice build-up occurred.

  • Alan Leslie Jun 26, 2007

    The freeze-up of the air circulating fan has now occurred 4 times. A technician added self adhesive foam tape along each side of the exposed styrofoam divider between the fridge. and freezer section. I have also increased the backward tilt to get the defrost water to flow better. The added tape was suggested by the manufacturer. So far so good but only time will tell.



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The meat and veg drawers freeze the meat and veggies no matter what setting the temp. is on.

Freezing meat,vegetables. Problem with damper.

For this problem, its indicating towards problem with damper assembly.----------

The working procedure of this unit is as follows: --- The compressor starts then it cools the freezer section. When the freezer reaches its cooling level the defrost cycle starts functioning. In this cycle the fan in the freezer section starts running and the cool air in the freezer section is passed to the fridge section and the fridge section gets cold. The air from freezer to refrigerator passes from the section, in that section the damper is located. ----------- The damper is operated by a motor.Its a complete damper assembly with motor included in it.--The damper has door.Which closes and open with the help of motor.In your case the damper door is remained open, its not closing.Due to this the cool air from freezer section is running in to fridge section non-stop.Due to this the vegetables and other food in the bottom drawer freezing.--------- In this problem the damper assembly needs to be replaced.---------------

You can get required parts from online sites like: --- or from searspartsdirect online site.

----------- This should help. Thanks.Helpmech.

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