i think deleting the upper filters and lowers filters will resolve your problem.
Follow these steps :
dows XP
loadTOCNode(3, 'moreinformation');
- Click Start, and then click Control Panel.
- Click System and Maintenance, and then click System,
- On the Hardware tab, click Device Manager. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
- In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
- When you are prompted to confirm that you want to remove the device, click OK.
- Restart the computer.
After the computer restarts, the drivers will be automatically installed.
See if reinstalling the drivers fixed the problem.
loadTOCNode(3, 'moreinformation');
Now try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem.
Windows Vista
loadTOCNode(3, 'moreinformation');
- Click Start
Collapse this imageExpand this image
, and then click Control Panel.
- Click System and Maintenance, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager.
Collapse this imageExpand this image
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
- In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
- When you are prompted to confirm that you want to remove the device, click OK.
- Restart the computer.
After the computer restarts, the drivers will be automatically installed.
Windows 7
loadTOCNode(3, 'moreinformation');
- Click Start
Collapse this imageExpand this image
, and then click Control Panel.
- Click System and Security, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager.
Collapse this imageExpand this image
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
- In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
- When you are prompted to confirm that you want to remove the device, click OK.
- Restart the computer.
After the computer restarts, the drivers will be automatically installed
joshua, can you advise the manufacturer and model number of the laptop and also the manufacturer of the drive (if you know it)
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