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I have an Extensa 5620...I was installing Blackberry Phone software on the laptop...upon completing the install, I needed to restart...While the computer was beginning to shut down, I accidentally ejected the disk...When it restarted and everytime since then, it immediately takes me to the Windows Recovery Screen where I have the options to start Windows normally or choose between the 3 safe mode options. If I start Windows normally, it begins to boot up, but after the first Windows graphic, the screen goes black. If I attempt to start it in any of the three safe modes, it begins to load necessary drivers and then takes me to the password screen, but freezes, not allowing me to enter any password and then goes to a gray screen in which the moving logo, "An error is preventing the slide show from playing" moves about the screen. Can you help?

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  • Justin Patterson
    Justin Patterson May 11, 2010

    First of all, I need to know if you had system restore enabled on the machine. If so, then we can choose the option to start up with the last known good configuration. If that won't work, we may need to perform a repair installation of Windows. This will require the the original OS installation disc.

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What you are going to do is that at first once it prompt for restarting you will click No or NOT AT THIS TIME key that will show there but now u will have to backup your system to an external hard drive or USB because you will have to format it before it will be displaying well back ok it has already corrupt the system and again reinstall that will no mistakes ok be careful .

Posted on Nov 28, 2008

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Try rebooting it with the cd you ejected back in, to see if the installation finishes. If this does not work, take the disk back out and try booting with the option Last Good Configuration.

Posted on Nov 28, 2008

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