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Can my computer be optimized from home?

When I purchased my computer, I called and had a tech do all the "stuff" from home. One month later, I'm having trouble with Internet & programs. So, i find out that my McAfee was not properly verified. I was told by a tech to take my computer back and have them to restore, or whatever it is you do, from there. Do i really have to go all the way back there?

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  • a_ritcherson Nov 28, 2008

    No Internet; programs freeze. By "stuff," I mean the initial set-up. When Office Depot actually access your computer and do their thing... I am only marginally computer literate, bare with me, please ; )



    Compac Presario C700 Laptop

  • Simon Kelly
    Simon Kelly May 11, 2010

    very ambiguous question, but I'll try work with you. When you say "stuff" i'm assuming you don't know and they didn't tell tu what was done. But I will need clarification on what you mean by having trouble with internet and programs.. running slow? not working? sometimes working?

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Most Compaq computers have the ablity to "Re-Image" to the factory default image from F10 at boot. when first turning on the system, there should be prompts on the Compaq screen and If memory serves correct F10 should get you to the image utility

Posted on Nov 28, 2008

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