Question about Sony Handycam DCR-DVD101 DVD Camcorder

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Black screen no picture

I have a sony dcr-dvd101 when I turn it on the LCDs black and when I look inside the viewer it is black also. I can to to setup and change features, nothing I do will resolve the issue of no the black LCD

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  • Ididntdoo-it Dec 20, 2008

    Our display is black in video mode. The problem is intermittant, sometimes it works, sometimes it's black (yes the lens cap is off!).

  • sollunga11 Apr 19, 2009

    Three years back I purchased DCRDVD101, I was using this camcorder very rarely. It was working very fine, ,all of sudden LCD is coming in black. Now I am not able to see in LCD. Can someone help on this.

  • jimandjulieh May 16, 2009

    having the same problem, doesnt anyone know if the free replacement offer still exists, the link is gone.



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I clicked on Sony CCD Support and the only response I receive is "This article is unavailable". Good support!

Posted on Jul 28, 2009

  • jam200078155 Apr 05, 2011

    user JOEY MACHADO has entered room

    analyst Joselyn_ has entered room

    Joselyn_> Hi Joey. Welcome to Sony Online Support. I'm Joselyn. Please allow me a moment to review your concern.

    JOEY MACHADO> i know it is out of warranty but wondering if you still offer this fix for free.

    JOEY MACHADO> I had this problem after the unit was a year old but it has been sitting in a closet since and just ran into an article about the problems with that particular model and sony was repairing them free of charge.

    Joselyn_> Thank you for waiting, Joey. I'll be glad to assist you with the information about servicing the camcorder.

    Joselyn_> Please stay online while I check this information for you.

    JOEY MACHADO> If I have to pay $271 to fix it it is not worth it, I paid almost $600 for it new and only got a year out of it and it wont be worth putting any more money into it.

    Joselyn_> Thank you for waiting, Joey.

    Joselyn_> I have checked all the information related with this Camcorder.

    Joselyn_> I do understand your concern.

    Joselyn_> I am really keen to help you.

    Joselyn_> However, I am really sorry to inform you that this is not a known issue and that it is required to pay for the service as the Camcorder is out of warranty.

    JOEY MACHADO> Funny I found an old thread where sony did post a sight to get this model repaired free of charge, anyway I have a really expensive papper weight and it will continue doing what it has been doing.....not working.

    JOEY MACHADO> Sony will replace CCD Imager free of cost as per announced scheme for same problem in same model.
    You can see details of free of cost repair offer by clicking Sony CCD Support.

    JOEY MACHADO> Any way I guess this was a waste of time.

    JOEY MACHADO> I guess you are done?

    JOEY MACHADO> Hello?

    JOEY MACHADO> Thanks for nothing. I can see that customer service is not that important and only selling is.

    Joselyn_> Yes, I am online.

    Joselyn_> I am really sorry as the Camera is having a warranty peorid and will be serviced free of cost if it is under warranty.

    JOEY MACHADO> what

    Joselyn_> I am really sorry to inform you that the Camcorder requires service.

    Joselyn_> Shall I forward a link to a page where you can view the information to get the Camcorder serviced?

    JOEY MACHADO> nope not spending any money on this peice of junk.


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No picture in camera mode is due to defective CCD Imager in Sony DCR-DVD101 camera and this part needs to be replaced.
Sony will replace CCD Imager free of cost as per announced scheme for same problem in same model.
You can see details of free of cost repair offer by clicking Sony CCD Support.
Good Luck.

Posted on Nov 28, 2008


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