Question about HP PSC 2355 All-In-One InkJet Printer

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Scanner won't scan

The scanner goes through all the proper processes as if scanning into my computer, but right at the end of the process when the scan should appear instead on the screen a window pops up that says ' unable to resolve file alias' , and no scan appears. I've tried reloading the software but it makes no difference. Any ideas?

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  • Indra Shann Oct 19, 2007

    Thanks Blue hammer for your response. What happened in the end was a friend came round and after scanning changed the setting from 'Open in application' to 'save as a file' and the scan then arrived on the computer. I should add that I have an apple mac computer so there maybe an incompatibility thing going on. Thanks for your suggestion

  • Anonymous Mar 12, 2014

    reloaded hp6313 printer software but scanning process just hangs and will not complete

  • Anonymous Mar 12, 2014

    reloaded hp6313 printer software but scanning process just hangs and will not complete

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Try connecting it to another computer. If it works, then it is a prblem with your computer, otherwise it is with your scanner hardware.

 

If you can open the scanner clean the circuit board with (Isopropyl alcohol) IPA solution. you can also try replacing the ribbon type cables connecting the print head.

 

If the problem arised due to dust accumulation, the above action should solve the problem.

Posted on Oct 19, 2007

  • Deepu Amalan
    Deepu Amalan Oct 19, 2007

    In the solution I have mentioned as 'print head' replae it with "Scanner lamp assembly"

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