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The video camera footage won't download onto the computer. i re-enstalled the disc that came with and have even tried other progams to retrieve footage but have had no luck

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If it has SD card, put it to card reader and retrieve all your data to other media.

Posted on Nov 28, 2008

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You must 1st tell computer that you have a camera and the computer MUST see the camera as a another h/d [hard drive] or a device. >>MY COMPUTER [ICON] >> or EXPLORER (RIGHT mouse button ) >> START>>choose 'explorer', close the c: drive in folder and you should see c: drive, d: drive, CD,DVD rom-ram (whatever you have) and the device that represents the video camera should show. open it like a folder.If you don't see it, you did not install it properly or it is not compatible with your system.

Posted on Nov 28, 2008

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