Question about SanDisk Sansa e250 MP3 Player

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Stuck on refresh screen

I had just gotton rid of one problem on this mp3 player and now this one shows up. its stuck on the refresh screen. i thought that it would only take a couple of minutes but i doesn't even refresh! its really pissing me off. I even left it on all night to let it refresh but it didnt! When i plug it into the computer on the usb charge, it just turns onto the refresh screen again and the computer doesn't recognize my device. anyone know how to fix this? and dont say i have to take it back cause i can't.

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Re: stuck on refresh screen

Will fimware delete my existing music files on the device?

Posted on May 11, 2008

Re: stuck on refresh screen

First off you will need to download the latest firmware from there site in this case from here: Hold the power button in for 30 seconds for a forced shutdown. After it is off place the hold button in the on position so you see the little orange by the switch located on the top of the player.Then hold in the record button while pluging in your player with the usb cable.Do not let go until your PC finds it.This is putting it in recovery mode.Once your PC shows it onscreen you can let go of the record button.Run the firmware and format the drive. Make sure you remove it safely afterwards. this info was found at:

Posted on Jan 14, 2007

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Try to refresh database. It's probably already deleted. It happened to me too, there were some files that weren't invisible for computer but were visible for the device. If you refresh it, it will show the same computer does. (That option is made for such cases, your database is damaged/corrupted.)

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Stucked at Refresh database

When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

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My sansa screen is stuck on the refresh bar

Try the Sansa support site for e200 series, showing "Frequently
Asked Questions":
Item 5 in faq's shows how to:
1. reset the player (no data will be erased)
2. download and (re)install new firmware
(note step 2: backup your data from the player to the computer before you put new firmware on it)

Aug 23, 2009 | SanDisk Sansa e260 MP3 Player

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SanDisk Sansa Clip 2GB stuck on refresh after charging

download the firmware update!

I had same prob- gone after update

here is link to update:

good luck


Jan 26, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Frozen on "Refresh Database"

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

Sep 25, 2008 | SanDisk Sansa Clip MP3 Player

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Sansa e260 - Stuck on "Refresh Database" after uploading music

Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:

Apr 19, 2008 | SanDisk Sansa e260 MP3 Player

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hold the off switch until it shuts off. than put it back into the computer and eject it. it should refresh normally and quickly

Feb 28, 2008 | SanDisk Sansa Clip MP3 Player

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Refresh database message

Check out solution 4 here:

Several people have said that it didn't work for them but it has worked 100% for me. I've bought about 10 problem Sansas from Ebay and fixed them all at (least 6) with this problem.

Feb 27, 2008 | SanDisk Sansa e250 MP3 Player

6 Answers

Stuck on refresh database

Simply reset the Sansa e250 by holding the power button down for 10-15 seconds.

Jan 15, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 screen is stuck on refresh database

Press the "lock" button to where the Orange is showing. Then press the record button on the left side of the MP3 for a bit. Try this several times. I did it twice and it worked! M.P.

Aug 04, 2007 | SanDisk Sansa e250 MP3 Player

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