Question about Logitech QuickCam Messenger Web Camera

1 Answer

While using the webcam, the computer goes black and rebutes.

I am using QuickCam v11.1. Can we use something other than Yahoo Messenger with the camera? I don't understand while we are hooked up with another webcam and doing fine, it suddenly goes out. Any answers would be appreciated. Thank you.

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  • Anonymous Dec 17, 2008

    i have the same problem. tried installing it a few times and it works for sometimes a minute, sometimes a second or two, then my computer reboots. shows a blue screen though with scrolling text then reboots. any ideas?

  • Anonymous Dec 20, 2008

    svp j'ai besion du drivs

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Yes, Download Skype and install it on both computers and see the info listed below to setup the Audio & Video.

Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
2. Then click on the Video Settings.
3. The camera if installed properly will come up and show a picture.
4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

1. Go to Messenger at the top left and click on it.
2. Next go down to Preferences and click on it.
3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Posted on Jan 12, 2009

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1 Answer

Hi i have a logitech quickcam 500 when i connect to yahoo messenger ican see people im calling but they get a still picture of me and the thumbnail picture of me on my screen turns white thank...


Make sure the webcam functions in the logitech Toolbar using the Video setting in the Quickcam menu
Check you have at least version 9 of the Microsoft DirectX program installed
Check your settings out
Plug in your webcam and visit this site - Hit 'Allow' in the top window and check your cam in the left hand panel.
Do not proceed if the camera fails to work here, but concentrate on your webcam software / drivers

http://www.testmycam.com/

Having proved your cam is working ,you can configure it to Yahoo Messenger 10.

COMPATIBILITY WITH YAHOO MESSENGER

You MUST use Internet Explorer to visit this page, with your webcam plugged in, to check compatibility and automatically download the latest webcam control. Make sure your webcam broadcasts on this page before moving on

http://help.yahoo.com/l/us/yahoo/messenger/messenger10/webcam/mstacamtest.html

CONFIGURE SOFTWARE
Its good practice to disconnect and re-connect your webcam before you start - if you have been using it elsewhere the Yahoo software may have difficulty in locating it. Mine, I just unplug it from the USB and plug it back in, if yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.
Of all the chat programs, Yahoo is the most painful software to set up but if you follow these instructions you should be ok.

INTERNET CONNECTION
Webcam connected
Open messenger - on top toolbar. Left click ( > ) Messenger > Preferences > Connection - Select 'no proxies' or 'connect direct to the internet' depending on the version of messenger you have
make sure your internet connection and country are correct in the lower two boxes > Apply > OK

TESTING
> Messenger > My webcam - the warning panel will launch, click 'OK' and your webcam will start. You should be rewarded at this stage with your happy smiling face.

SET WEBCAM DEFAULT
With webcam still running > Messenger > Preferences > Webcam Broadcast > Camera Source - set your webcam as default using dropbox. > Camera Settings - adjust settings to suit. > Apply > OK
Take a note of any additional software, if you have multiple choice for Camera Source, you may wish to uninstall any redundant webcam software later to prevent conflicts

AUDIO
Open Video and Voice - run through your default equipment and make a test call - click OK

PERMISSION OPTIONS
> Messenger > Preferences > Webcam - make your default equipment selections and who you will allow to view you > Apply > OK

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  • Is there enough light in the room? Flip a switch to light up the room a bit more.
  • Is your camera functioning properly? Try your camera alone; separate from Yahoo! Messenger, using the manufacturer's software that came with the camera.
  • Yahoo! Messenger might have the wrong camera selected. Follow the steps below to change your camera source.
  1. Click "Messenger"
  2. Click "My Webcam.
  3. Click "Messenger" again.
  4. Select "Preferences."
  5. Click "Webcam."
  6. Click "Camera Source."
  7. Click the pull-down menu and select the camera you want to use.
  8. Click "OK."
If that doesn't work, your friend might have one of the same problems with the camera on his or her end. They should try the same steps to see if that helps.
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