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the diagnostic mode won't check the audio, only the headphone jack. I suspect that the sound on your ipods motherboard went out. It happens! Have you been using the ipod on a dock, a speaker dock, any dock? If so the dock may have damaged the motherboard and too the sound out. Or the sound on the board just went out. You can fix the boards without special equipment and skill. If that has occurred, which if you replaced the headphone jack with a new one, has occurred you are looking at replacing the motherboard in your ipod. You can find a new motherboard on ebay for about 40.00 or so.
You might have to replace the logic board if you mean sound isn't coming from the dock you connected to. If sound doesn't come out of your headphones/jack, you need to replace the headphone jack, which is easier than to replace the logic board, if your going to do it yourself.
The website I linked to also offers repair services to do the replacing for you.
I had the same issue. Gradually it became worse and worse (on the sound cutting out more frequently out of one ear or being really silent at best) and I replaced the audio jack by buying a new one on eBay. Or if you are not the do-it-your-selfer and you got money, bring it to an iPod store that preforms repairs. When you order it on ebay, if it is really cheap, it usually ships from China or something and it might take a couple weeks. But saves you some bucks!
If the sound isn't working from the headphones then normally it's just a new headphone/hold switch cable that's needed, but if it's not working from the docking bay either then you have a problem with your logic board.
Hey jack7314, If you've tried several different pairs of headphones and have encountered the same problem with every pair, you could possibly be looking at a defective headphone jack. In some cases when headphones are unable to make a secure connection within the jack, they may only receive an audio signal through one of the two speakers...or no sound at all.
Unfortunately, this means that you may want to seek repairs on your iPod at this time. If you are still covered under the manufacturer's warranty, I would strongly suggest contacting Apple first for more information or further assistance. Many manufacturers may be able to provide faster solutions than third-party service facilities for problems with their products, but remember that it may be necessary to ship your iPod out for repairs.
Additionally, please keep in mind that you may always bring your iPod to your local Best Buy™ store for service if it is beyond the original factory warranty. Geek Squad® agents are able to provide support for most products we sell, and can often provide you with additional suggestions and support.
scince i fixed a laptop before, i might help.clen your hands and ipod first.next, open VERY carefully and buy a new phone jack and computer/ac input parts. but befopre you do that, just make sure the wires are connected firmly and the negative is connected to negative and positive to positive(black is with black and redis with red
The headphone jack on all the apple products have issues (even their laptops). There is no easy fix, other than having the jack replaced, or remounted. A common issue is that it comes loose from the pc board, especially with the movement of the headphone cord. This is a design/functionality flaw.