Question about HP Office Equipment & Supplies
Seems to be an issue with the printer firmware.
try these steps:
disconnect the power and usb cable from the back of the printer and press and hold down the power button for 30 sec and then reconnect the cables and try again...open the backdoor and try to move the rollers in upward direction.Make sure the unit is connected directly to the walljack.
if still does not work.call hp and get it replaced...1800 474 6836
Posted on Nov 28, 2008
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Posted on Jan 02, 2017
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