Question about Compaq Presario 5000 PC Desktop
Do you have Internet access. You will need to check this first.
1. Can you browse the Internet or do a search on google
2. Do you have any other virus software installed on your PC? If so you will need to remove this before attempting to install Mcafee
3. Are you installing from a download off the Internet or do you have the software disc.
4. Do you have firewall software enabled
1.a.If you cannot browse the Internet then you will need to check that your modem is working. Turn the modem off and then on again or press the reset button to reset it. You will need to wait up to 2 minutes for it to syncronise with the server again. If you still do not have internet access then you may need to contact your ISP provider for support to reconnect.
2.a. If you already have another version of virus software on your pc then you will need to go into add remove programs and uninstall that software before attempting to install another version
4.a. If you have windows firewall enabled or another firewall software enabled then you will need to turn this off temporarily as this may be blocking the access from Mcafee to access files that it needs to install from the Internet
3.a. If you have downloaded the software from the Internet you may have encountered a corruption in the download process and you may need to download the software again.
Please let me know if you have any other questions or if you have some more information based on the information I have provided you above
Posted on Dec 02, 2008
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Posted on Jan 02, 2017
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