Question about Philips DVP642 DVD Player

1 Answer

DVD player froze, now only turns off

I just purchased this DVD player today, but bought it used so I can't just return it. I plugged it in and everything was working fine. I watched a movie for 45 minutes, and then then it just stopped. The screen on the DVD player still said the time of how far I was into the movie (frozen at 43 minutes and some seconds). The screen on my TV was just blank, as though there was no imput to it. I waited a minute or so, and then I tried turning it off and turning it back on. The only thing that does anything is that the little red power light comes on and goes off. Nothing appears on the screen on the DVD player anymore. The open/close button and the play button just make the red light turn off. The stop button doesn't do anything. The remote will only turn the power on and off. I have tried using a different power outlet, and nothing changed. I have tried turning it off and on. Nothing has changed about the condition, and nothing has come across the screen of the player since I first turned it off when it froze at 43 minutes into my movie. The red light will just stay on as long as I don't push anything. It is a steady light, not blinking. The DVD tray hasn't opened since I first put the DVD in, and now it won't open so I can take the DVD back out. Please help me! I don't know what else I can try, so I'm very open to any suggestions. Thanks in advance for anything!

Posted by on

  • Autumn Meyer Jan 15, 2007

    Thanks Marv for the suggestion, but I've got more info that makes me believe it might not be the power supply. But maybe it still is...

    I unplugged the DVD player for the last couple of nights, and tried it again in the mornings. The first time I tried it, it powered up enough to open and close the dvd tray, then it just stayed on the loading screen until I turned it off.
    The second time I tried it, it worked for just a little while. I opened and closed the tray. It said Loading for a few seconds, and then the FBI warning came on the screen! It got through that, and then it asked me if I wanted to skip the previews. I pressed the button on the remote to skip it, and it was trying to load the dvd menu screen when it froze again. It was just like what happened the first time, except this time instead of 43 minutes it froze on 4 seconds. The 00:00:04 stayed up on the dvd screen until I turned the dvd player off. Before I turned it off, I tried the open/close button, the stop button, and the play button, but none of them had any effect.

    I do not know if this changes whether or not it is probably because of the power supply. But at the very least I know that if I unplug the unit overnight it will power up enough to give me my DVD back.

    Thanks for any help, I'm very confused by this dvd player...



1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Expert
  • 72 Answers

Sounds like the power supply in the dvd player has failed. It works just well enough to turn on the led infront but as soon as you go to do anything it shuts off. This is common in cheaper dvd players. Unless you can troubleshoot electronics. Or know someone that can. Your best bet is to unplug the unit and disassemly and retrieve your dvd.

Posted on Jan 13, 2007


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Our brand new mvd2016blk keeps saying loading.. and then wrong disk. We've only had it 2 weeks. Please help..

When a DVD player starts doing that, it either needs to be cleaned, or something is going wrong with the DVD mechanism inside of it. You can purchase DVD lens cleaner from any large retail store that has an electronics section. However, since you just bought the unit, if it won't play any commercial DVD then you should return the unit to the retailer with your receipt. If you don't have the receipt, call Memorex at 800-919-3647.

I hope I've provided you useful assistance and that this information allows you to make an informed decision as to how to proceed from here. Please be sure to vote on my response. I hope I've earned a good rating from you today.

Please post a comment if you need additional assistance so that I can help you further.

Aug 04, 2009 | Memorex MVD2050-BLK DVD Player

1 Answer

Memorex mvd2022 dvd player froze, nothing works

we want so many things to repair the better way is to go to a servicing center

Jul 19, 2009 | Memorex MVD2022 DVD Player

2 Answers

I have the exact same problem...

remove the battery and plug it in then place battery back on while plugged in

Jul 10, 2009 | Sony DVP-FX810 Portable DVD Player

2 Answers

Unlock code for a Toshiba SDP91SKY

I just bought one of these DVD players today 1st January 2009. It came with a CD which was a Firmware Upgrade with instructions on how to unlock the Region 4 setting. We used the CD and it now plays our Region 1 DVD. Did you get a CD with your player?

Dec 07, 2008 | Televison & Video

1 Answer

Walmart DVD player freezes images

well i think you got scammed,but since it was inexpensive,cut your losses and buy a new one.remember there must be a reason they no longer carry it.

Dec 05, 2008 | Durabrand Televison & Video

1 Answer


Hey Carolmb,

Most products that are carried by your local Best Buy™ store are subject to a 30-day return and exchange period, including DVD players. Once you are beyond this point however, we unfortunately cannot take the product back.

If you'd like more information about our return/exchange policy, you may wish to check out the return policy FAQ located on

Hope this helps you out.

Go Ahead. Use Us.

Jun 19, 2008 | Televison & Video

6 Answers


I have the same issue with this player hooked up to a Samsung 58 inch 1080p plasma.

Jun 06, 2008 | Televison & Video

2 Answers

Charge light does not come on???

I had the same problem after buying a new dvd from bestbuy.

although this may sound wierd, but check if you have a battery in there, since its coming without it inside.

maybe you bought it without a battery.

Sep 28, 2007 | Zenith ZPA-314 Portable DVD Player

3 Answers

DVD not responding

try another dvd if the same your laser pick-up is defective . You could try a cleaner ,but in most cases if this works it is only temporary. Unfortunately the laser in all likelyhood will have to be replaced. Can be expencesive .

Dec 15, 2006 | Harman Kardon DVD31 DVD Player

Not finding what you are looking for?
Philips DVP642 DVD Player Logo

220 people viewed this question

Ask a Question

Usually answered in minutes!

Top Philips Televison & Video Experts

The Knight
The Knight

Level 3 Expert

74990 Answers

matt martin
matt martin

Level 3 Expert

1213 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Philips Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides