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I have a problem with my dvd drive. The computer seems to have problems reading it. Could it be registry problems?

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Try with oher dvd.also if u r able to see in my computer then your dvd is detected rpoperly.
so may be your dvd lense ius faulty.chang eyour dvd lense.

Posted on Nov 27, 2008

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More likely to be a faulty drive. They are cheap enough to replace these days, so it may be worth buying a newer model.

It will be nothing to do with the registry, so dont be tempted to go poking around it.

Hope this helps.

Posted on Nov 27, 2008

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Had a virus and now computer won't read the cd drive. I can't boot from the install disk because there's no driver.. Any suggestions?


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver You might have to physically unplug the leads for this cd/dvd computer then plug them back in restart your this should activate the found new hardware wizard. If this does not fix the problem it might be a registry problem "you only need to do the following" if you cant see your disk drive in windows explorer Close all open programs Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class {4D36E965-E325-11CE-BFC1-08002BE10318} This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column. Upper Filters Lower Filters Upper Filters.bak Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. if this fails to fix the problem

It could be a problem with the lens you could use a liquid type lens cleaner place 2-3 drops on top of a cd/dvd then run it Hope this helps

Jan 21, 2013 | Dell XPS Computers & Internet

1 Answer

Asus pro50 doesn't read dvd


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer


Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


hope it helps

Jun 04, 2012 | ASUS Computers & Internet

1 Answer

Dv6704nr wont read dvd


Are you trying to play a dvd that someone made and gave to you? If so sometimes computers have a problem reading those. Try a store purchased DvD movie.

Make sure your drive is a DvD drive or reader. Click Start/My Computer and see if your drive is listed along with the hard drive. If so it should say DvD not just CD. You can also look on the drive's door where you put the dvd in to play to see if you see DvD on it. If the drive is not listed at all in My Computer that's your problem.

If your dvd drive is not listed in My Computer then remove the power cord, remove the battery, remove the one screw on the bottom of the laptop that holds the dvd drive then remove the dvd drive from the slot. After about 20 seconds, put the drive back in and reboot. Check to see if it is listed now in My Computer, if not you will need to Remove Upper and Lower Filters.

Windows 7

To resolve this problem on a computer that is running Windows 7, use the Hardware and Devices troubleshooter. For more information about how to open this troubleshooter in Windows 7, visit the following Microsoft Web site:

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image001.gifBack to the top
Windows Vista

  1. Click Start

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image002.jpg

, and then click All Programs.

  1. Click Accessories, and then click Run.
  2. Type regedit, and then click OK.

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image003.jpg

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

  1. In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  1. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  2. On the Edit menu, click Delete.
  3. When you are prompted to confirm the deletion, click Yes.
  4. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. Exit Registry Editor.
  8. Restart the computer.

Now go to the "Did this fix the problem?" section.

c:%5cdocume%7e1%5cowner%5clocals%7e1%5ctemp%5cmsohtml1%5c01%5cclip_image001.gifBack to the top
Windows XP

  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  1. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  2. On the Edit menu, click Delete.
  3. When you are prompted to confirm the deletion, click Yes.
  4. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. Exit Registry Editor.
  8. Restart the computer.

May 14, 2012 | HP Computers & Internet

1 Answer

I've got a studio 1737 with dvd/cd rom driver CDEXK4LE3GHQZ01 SCSI cdRom Device TSSTcorpDVD+_RW TS-T633AATA Device. The driver no longer reads any dvd (film, game) but it reads audio cd without...


Hi!
Try this fix:
For windows XP: Click on start Click on run Then type Regedit HKEY_LOCAL_MACHINE> SYSTEM > CurrentControlSet > Control > Class > {4D36E965-E325-11CE-BFC1-08002BE10318}. In the right pane, if you have UpperFilters / LowerFilters, right-click UpperFilters / LowerFilters, then delete it. Exit registry editor Restart the computer
For Windows Vista / 7: Click on start Then type Regedit in the search box. HKEY_LOCAL_MACHINE> SYSTEM > CurrentControlSet > Control > Class > {4D36E965-E325-11CE-BFC1-08002BE10318}. In the right pane, if you have UpperFilters / LowerFilters, right-click UpperFilters / LowerFilters, then delete it. Exit registry editor Restart the computer

You can also check this link: DVD Drive Problem
Thanks!!

Jul 17, 2011 | Dell (0F146) Internal DVD Drive

1 Answer

I have a lg gh22ns50 internal drive.when i insert a cd it works perfectly but when i insert a dvd my dvd-ram drive turns into cd drive.opening it it says insert the disc.pls help


that seems odd if it reads cd's it should read dvd's

Click start control panel administrive tools computer management device manager scroll to cd/dvd rom drives right click properties then properties again then tick enable cd digital cd audio for this cd rom device or scroll to dvd regions select the no _ for your specific area
If this does not fix the problem you might try:
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or

you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
hope this helps:

Jul 11, 2011 | LG GH22NS50 22X DVDRW SATA Drive OEM...

1 Answer

My dvd drives can read cd but cannot read dvd disc


that seems strange if it reads cd's it should read dvd's

Click start control panel,administrive tools,computer management,device manager scroll to cd/dvd rom drives right click properties then properties again then tick enable cd digital cd audio for this cd rom device or scroll to dvd regions select the no _ for your specific area
If this does not fix the problem you might try
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or

you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
hope this helps

Jun 15, 2011 | LG Computers & Internet

1 Answer

My gear head mobile slim ed-5215 dvd rw is not reading the disc. It poweers up and seems to be all hooked up properly. I used it about a year ago for the last time and was fine then.


click start control panel administrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall

if this does not fix the problem it might be a registry problem

Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps


May 09, 2011 | Computers & Internet

1 Answer

My dvd rom drive is reading some dvds, cd's only, and for some cd's and dvd's it wont work, it is not reading some cd's and dvd's......please solve my problem


Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
or it could be a dirty lens on the dvd rom you might use some liquid lens cleaner

Hope this helps

May 03, 2011 | Dell DVD-rom DVD Drive

1 Answer

I have problem with my new laptop MSI CR420. The DVD/CD RW ROM drive can't read from CD, it's just can read from DVD. So can you help me to solve this problem....


I am going to provide troubleshooting steps to try fixing this problem, since the disc drive can still read DVD disc its no longer a hardware issue, so im thingking this might be a software issue and the steps below might help you fixing this.

- click start > run and type "regedit" w/o qoutes
- once you access the REGISTRY EDITOR kindly open therse folder (each folder contains another folder) make sure to follow the below steps carefully.
- go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
- insed the "class" folder look for {4D36E965-E325-11CE-BFC1-08002BE10318} it is the CD/DVD rom drive.
- at the right part of the registry delete "upper" and "lower" filters name
- once done close the registry.
Go to device manager
- click start > run > type "devmgmt.msc"
- click the + sign beside CD/DVD drives
- right click and select properties
- go drivers tab
- and then select the button uninstall the driver
- RESTART THE COMPUTER
After restart all should be fine now.

Mar 22, 2011 | Computers & Internet

1 Answer

My lenovo Y300 DVD rom can't read anything When i insert a disk.


Step 1: Start Registry Editor: Start->Run->type regedit and click OK.
Step 2: Delete the UpperFilters registry entry:
  1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
  2. Expand SYSTEM, and then expand CurrentControlSet.
  3. Expand Control, and then expand Class.
  4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
  5. In the details pane of Registry Editor, on the right side, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.
    • If you see the UpperFilters registry entry in the details pane of Registry Editor, go to step 6.
    • If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to "Step 3: Delete the LowerFilters registry entry."
  6. On the Edit menu, click Delete.
  7. Click Yes when you receive the following message: Are you sure you want to delete this value?
The UpperFilters registry entry is removed. Step 3: Delete the LowerFilters registry entry:
  1. In the details pane of Registry Editor, on the right side, click LowerFilters.

    Note You might see a LowerFilters.bak registry entry. You do not have to remove that entry. Click LowerFilters only.

    If you do not see the LowerFilters registry entry, unfortunately this content is unable to help you any more.
  2. On the Edit menu, click Delete.
  3. Click Yes when you receive the following message: Are you sure you want to delete this value?The LowerFilters registry entry is removed.
  4. Exit Registry Editor.
Step 4: Restart your computer. After you have done this, try to access the CD or DVD drive. If you can access the CD or DVD drive, and if you do not receive an error message, the problem is resolved. You can reinstall your CD or DVD writing or recording software.

Mar 17, 2009 | Toshiba Satellite A205-S4607 Notebook PC

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