Question about Creative Labs Zen Neeon MP3 Player

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Zen neeon froze

My zen neeon froze while playing a track on my playlist! its still on and i cant switch it off. i tried to plug it to my usb but nothing happened....what can i do? just leave all the battery to waste out?

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  • romina giorgio
    romina giorgio Jan 15, 2007

    thankx for your help ;)it works perfectly now

  • olbupp Nov 06, 2007

    Help - identical problem....it's froze with the light on!

  • olbupp Nov 06, 2007

    Thanks - that worked!!! Yeah!

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6 Answers

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You can use the reset Button to solve this issue. HOWEVER!! Be careful! If you place the pin incorrectly it will go in all the way. You need to make sure you hear/feel the typical reset Click button.

I pushed the pin in then slightly up. The reset button should be 1cm in not more than that. Hope that helps.

Posted on Oct 01, 2009

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I ve a zen neeon 1 gb. i ve created a playlist and put some musics in it but its just not working it just says "no music" although this folder contains plenty of them... what should i do? please help...
thks!...

Posted on Apr 14, 2008

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Problem solved. Thanks!!!

Posted on Oct 12, 2007

U saved my life!!!! thanks!! :)

Posted on Jul 15, 2007

That worked for me...I had mine a year and a half until today, when this happened to me. Thanks for the idea aru89:)

Posted on Apr 02, 2007

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I'm facing the problem too. The only thing you can do is push a pin or straightened paper clip into the Reset button. But dont push too hard as you might spoil the thing. So its good to bring a safety pin along, just in case.

Posted on Jan 13, 2007

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1 Answer

My zen neeon mp3 player is frozen. when i turn it on, it just shows the logo and does nothing after that. What can i do ?


Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

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My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
This is the second Zen I've had because the first one had the same problem so I took it back without trying to fix it. Both times the problem occured when I had my Zen plugged into my car stereo auxiliary jack whilst switching the ignition on in my car. I can't understand why this would cause the problem but I'll avoid doing that in future.

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Zen Neeon Frozen - USB Display


we have the same problem

but there is 1 way to solve it

wait for the battery to drain and charge it

hope it helps you : )

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Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

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1 Answer

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This has happened to me before,you might want to try using a different usb cable.I did this and it worked fine since then.

Jun 16, 2007 | Creative Labs Zen Neeon MP3 Player

1 Answer

Trouble Filing Songs into Playlists


ok, sounds like a problem I had when I was working out the software! The easiest way to create a playlist with the Zen, is doing it over your PC, if you don't have the software it is available for FREE download at the official creative Zen site, just choose your model and region then hit download- simple! (You won't need Zencast with sleek photo model) ok! install your software blah blah blah, once it's gone through that process, restart your pc and then plug in your zen. the software should instantly recognise that your player is connected, so now, you can open up the software via desktop shortcut or start menu. From here, you've got a whole ton of options, whether to add to your library, create playlists etc etc. Choose create playlist and the process is easy. Left side of the screen is navigation of your Library, right side is navigation of current playlists. Create a new list, then name it. From the top left of the screen, select a folder on your library to open, the lower left displays what's in the folder you are viewing. move tracks over accordingly, holding down ctrl while you click is a fast and easy way to select more than one track at a time. hit add in the center of the screen to move stuff over to your new list. when you're done, save it. when you exit the software and unplug your zen, it should take a minute to update itself, sometimes you may need to restart Zen also to get the playlists updated. I hope this helps!

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2 Answers

Neeon Dead!


Have you tried resetting it? Right beneath the lock swithc is a small hole. Inside it is the reset button. Try using a needle or hair-pin to reset it and see what happens, when mine had a freezing problem a few months ago that fixed it straight away..

Mar 26, 2007 | Creative Labs Zen Neeon MP3 Player

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