Question about Xerox DocuColor 12 Printer

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System Fault I was in the middle of running a job of 500, 8.5 x 11, 2 sided when all of a sudden the machine went nuts. There is a system Fault message appears on the screen and the machine will no longer print anything at all. I have done what the machine requested on the screen which was to turn off the copier then pause... then turn on. We have repeatedly tried this and nothing has worked. Below the fault message is a number: 9-357. We have checked all the toners and everything is full however there is still no progress on the machine. Also to include in this problem, the black toner for sometime now has not been working. black & white copies do not come out solid...they are extremely faded. Whenever there is a full color print then the copier prints everything else but the black. What is going on with this thing?

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U can get the manual from me alongwith all codes
agrwalsachin@gmail.com

Posted on Mar 20, 2008

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Yes, I have the same problem on my machine. For some reason when printing anything that has a high coverage, the machine can't keep up to it's own toner requirements. One solution I've found is to do what Kemo says. If running high colour, switch to some black after a couple hundred sheets for a while then come back. If running all black, switch to some color. One other tip is if the "replace black toner soon" message comes on and you're doing a large job, replace it right away. If you don't the toner reserve will drop low and cause this problem again. I've had my sensors replaced a few times and while it helped, the problem still occurs from time to time.

Posted on Feb 15, 2008

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9-357.
Black toner problem.Probably You have low toner sensor defect.
But try first to vacuum and clean black toner dispenser.You must vacuum whole path wich is used to transport black toner to developer unit.Then if printing B/W print only, you must print 10 full color sheets every 100 copies.

Posted on Nov 02, 2007

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Erroe 90357 frequently occcurs on my machine too. May instant remedy is go to MVREAD/WRITE
7760/61/62/63/64 and change all values to 0

Posted on Mar 25, 2008

  • sudhir masih Mar 25, 2008

    I have the problem of print quality and toner spilling on the printed material Copy ptints are not dark. I would want to know how to make the light copy/print dark from service mode

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Posted on Jan 02, 2017

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