Question about Xerox DocuColor 12 Printer

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System Fault I was in the middle of running a job of 500, 8.5 x 11, 2 sided when all of a sudden the machine went nuts. There is a system Fault message appears on the screen and the machine will no longer print anything at all. I have done what the machine requested on the screen which was to turn off the copier then pause... then turn on. We have repeatedly tried this and nothing has worked. Below the fault message is a number: 9-357. We have checked all the toners and everything is full however there is still no progress on the machine. Also to include in this problem, the black toner for sometime now has not been working. black & white copies do not come out solid...they are extremely faded. Whenever there is a full color print then the copier prints everything else but the black. What is going on with this thing?

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Re: System Fault

U can get the manual from me alongwith all codes

Posted on Mar 20, 2008

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Re: System Fault

Yes, I have the same problem on my machine. For some reason when printing anything that has a high coverage, the machine can't keep up to it's own toner requirements. One solution I've found is to do what Kemo says. If running high colour, switch to some black after a couple hundred sheets for a while then come back. If running all black, switch to some color. One other tip is if the "replace black toner soon" message comes on and you're doing a large job, replace it right away. If you don't the toner reserve will drop low and cause this problem again. I've had my sensors replaced a few times and while it helped, the problem still occurs from time to time.

Posted on Feb 15, 2008

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Re: System Fault

Black toner problem.Probably You have low toner sensor defect.
But try first to vacuum and clean black toner dispenser.You must vacuum whole path wich is used to transport black toner to developer unit.Then if printing B/W print only, you must print 10 full color sheets every 100 copies.

Posted on Nov 02, 2007

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Re: System Fault

Erroe 90357 frequently occcurs on my machine too. May instant remedy is go to MVREAD/WRITE
7760/61/62/63/64 and change all values to 0

Posted on Mar 25, 2008

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1 Answer

What causes intermittent skipping of labels? In the middle of a print job the printer will spew a blank label then continue on with the print job, I'm hoping someone can help me with this issue.

Check your mailing list. Especially check how many invisible spaces are after a name or address. Suspect extra characters are pushing the mailing list into the next page or label and then it will print an extra blank page or label. Seen this happen when I was a Computer System Administrator and had to fix a similar fault for a client.
There is a reveal code option on most word processors that shows up hidden spaces.

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System fault 9-363 i tried everything i know, please help

You can try this, try to clean the dev rotary sensor. open the upper right hand cover then there are two assy's to be removed also for you to access the rotary sensor located inboard side. this sensor senses the home position of rotary developer. to removed this sensor, you have to open the rear cover, then rotary pwb. some 9-363 code is due to busted fuse in the rotary pwb. Or could also be a fault with the fuses.

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Pin code reached the copy limit. How to re-set the copy limit for pin code?

The Auditron feature is used to prevent the machine from being used by unauthorized users and also to track the total number of copies or prints produced with each account. When the total number reaches the upper limit set up by machine administrator, users cannot use the copy feature on the machine. Before resetting the machine you will want to print a usage report. Those instructions are at the bottom of these instructions.
  1. Press the [Log In / Out] button on the Control Panel. See the Related Items below for additional information on navigating the Control Panel.
  2. Press the [Select] button below the Display Screen to select 'System Settings.'

  3. Use the numeric keypad on the Control Panel to enter the Administrator Login ID, then press the [Select] button to confirm.

    NOTE: The default System Administrator Login ID is set to 11111. The System Administrator mode allows you to customize many settings on the machine to suit your particular requirements. The machine enters the Machine Administrator mode only when a correct System Administrator login ID is entered.

  4. Press the [Select] button until 'Auditron Admin' is highlighted, and then press the [Enter] button on the Control Panel to confirm selection. The Auditron Administration screen will be displayed.
  5. Press the middle [Select] button until 'Reset Acc Limit' is highlighted, and then press the [Enter] button. The 'Reset Accounts' screen will be displayed.
  6. Press the left [Select] button to reset all accounts.
  7. Press the middle [Select] button to cancel the request.
  8. Press the left or middle [Select] button to perform the action. The Auditron Administration screen will be displayed.
  9. Press the [Exit] button to return to the default screen.
Solution : How To Print Reports and Lists (Auditron / Copy Meter Report) The Print Report / List feature allows you to print various reports and lists for each non-print job.
  1. Press the [Machine Status] button on the Control Panel. The Machine Status screen will be displayed on the Display Screen. See the Related Items below for additional information on navigating the Control Panel.
  2. Press the middle [Select] button below the Display Screen to display the Report / List information.

  3. Press the [Enter] button on the Control Panel. The Print Report / List (Non-print Jobs) screen will be displayed with the options referenced in the table below.
Copy Meter
Lists the account data such the account name, the limit set for the account and the total number of copies for each account.
  1. Press the [Select] button to scroll to highlight the required report under the appropriate column, then press [Enter].
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Remove and reinstall the print cartridge. If the error is still there you should replace the print cartridge.,/?St=21,E=0000000001181489224,K=5792,Sxi=0,Case=obj(18087)

Jan 17, 2009 | Xerox DocuColor 12 Printer

2 Answers

Printer went off. Lost power and won't turn back on.

Try "reinitializing" the device (printer):

  1. Shut down the computer system the printer is connected to.
  2. Unplug the printer power cord from both the printer and its power outlet.
  3. Wait at least 5-10 minutes, then re-plug both ends back in.
  4. Switch on the power button to the printer (if no indicator light is on).
  5. Restart (reboot) system.
Also, you can also rule out it being a failed power outlet by trying a different one to plug the printer into.

Good luck, and please post back to let me know how things work out, or if you have any further questions.

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2 Answers

Doc 12 error code 9-343

i had similar problem a week ago running black only job on extra heavy card stock.
there is black toner built up. when you run black only copy with little toner use, it builds up toner in black developer and motor could not run.
always mix black and color jobs and run alternate, so there is no excesses in any color. or cheaper way how i did without paying color clicks.
i got rid of excess black in following manner.
took 11x17 white sheet, copied as negative (solid black) and ran 30-50 black copies, which drained all excess black and then continued with job.
hope it works for you or get professional help or you will lose motherboard and motor if you just follow instruction as it tells you on error screen... switch off and switch on. do not keep on repeating.

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2 Answers

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Hi go to system settings and then go to NVM location then type 744-003 and then change the value in the lower field to 0.

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System fault

Refer to the link i posted and put in you question in the box and that should give you a correct information as its the manufacturer.

May 13, 2008 | Xerox DocuColor 12 Printer

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