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I have just put in a new color cartridge, and now I can only print magenta. I know that the other colors are flowing, because when I tried to wipe them off with a cleaning solution, there was color from all. Tried cleaning print head, etc..........no joy!

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  • Andi_900 Nov 28, 2008

    Did all that at the beginning....didn't work. I ended up taking the cartidge back to the store and exchanging it. Turns out that the cartridge was defective. The new one works fine. Thanks any way

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Try cleaning the print heads and disconnect the power and usb cable from the back of the printer and press and hold down the power button for 30 sec and then reconnect the cables and try again...open the backdoor and try to move the rollers in upward direction.Make sure the unit is connected directly to the walljack.

Posted on Nov 27, 2008

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