Need help troubleshooting an "88" error that pops up for the scanner occassionally. Up to now I've just rebooted the scanner but would like to know what causes the error and how to prevent it. Do I need to send the scanner back to the manufacturer? Any help would be greatly appreciated!
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You must be more specific with the "Kodak error alert". What was contained in this alert? Was there an error code associate with this alert? What 4 digit number accompanied this error? And what type of software were you using to scan when this error occurred?
Error 55: "Lamp I2C error reading from DAC". Operator log message: "Cycle power, if problem persists, call service.". This error is involves communication errors between the LED AY and the DAC. A couple things can be done to alleviate this issue but unfortunately, as a user, you can only perform the first step. The other steps require a Kodak Field Engineer to complete. First step, upgrade your Firmware. Firmware updates can be found at the following web page: http://graphics.kodak.com/DocImaging/US/en/Support_Center/Document_Scanners/Production/i5200_Scanner/Support/Drivers_And_Downloads/i5000_Series_Scanner_Firmware/index.htm. If you still experience issues following the firmware upgrade, call Kodak Service & Support to schedule a field engineer to be dispatched to your site.
Hi the error isnt one that corresponds to a scanner error number , you should run the scan validation tool and get the error from that , having said that check the image guides are clean and undamaged this is a major cause of faults
Go into C:\programdata\ and remove the kds_kodak folder. It may ask you to skip files it can't delete. Just click skip for all of them (probably around 15 files). Then reboot your computer and you should be able to scan.
There are two types of sensors, optical and mechanical. Sometimes the mechanical sensor get stuck and give a message to the scanner that paper still remains inside the scanner. Check if any of them is stuck, Blow air from a dsiatance so that any shreds of paper is foreced out.
S. Mohan, India