Question about Cisco 7940 IP Phone

3 Answers

Phone stuck in Configuring IP

I have a two cisco CME's and 7940 phones. The router configs are the same except for the IP's of course and one of the routers will not let the phones register. I am using DHCP and that is configured the same on both routers. The vlan on both switches is also configured the same. One set works but the other will not register the phones, they get stuck in Configuring IP. Each phone sees the vlan but does not go any further. The flash on both routers is the same and configure cnf file is in both of the router configs. I am at a loss for why one is working and the other is not. If you have any advice please feel free to help.

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  • Anonymous Dec 17, 2008

    phone is stuck on configuring Ip how can we check the TPTP settings on the ip phone.

  • bairuc Jan 14, 2009

    I have the same problem, the phone stuck in configuring ip. I reset the phone 123456789*0# and *6 "setting button" but i don't solve this problem. The setting button don't response. The DHCP option is enabled..

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Did you check the TFTP settings on the IP phone? You may need to disable DHCP on the phone and assign the TFTP manualy or make sure the correct TFTP server is assigned.

Posted on Apr 24, 2007

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Im my case the phone does not seem to be pulling the config properly because it can't locate the tftboot server.. check out my solution: http://princechavez.net76.net/?p=39

Posted on May 29, 2009

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I'm having the same problem. I noticed that when you plug in different laptops it will reset the cisco voip phone doing that IP Configuration thing forever. :|

Posted on May 23, 2008

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please go to the given link:-

http://www.cisco.com/en/US/docs/routers/access/as5400/hardware/installation/guide/54chmem.html#wp1003383

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Hi,

Has this just stopped working, or has it never been working?

On the call manager / CME the MWI (Message Waiting Indicator) needs to be configured. This could be undertaken either via the GUI or from the CLI

For instance ...

ephone-dn 30
number 8000...
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!
!
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and also mapped to each phone to enable MWI status

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name fred
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Complete config details are at:http://www.ciscosystems.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_m1ht.html#wp1018439

If this helps pls leave feedback

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Useful link on how to navigate through the phone:
http://www.cisco.com/warp/public/779/largeent/avvid/products/7940/7940_topic3.htm
I think the main problem is to determine the intergrated router or Call manager configuration
You can also connect on switch and type:show cpd neighbor This will show the physical port connections

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