Question about Toshiba PC Desktops

12 Answers

All of a sudden my computer does not "see" my dvd drive. When i go to device manager, this is the message: Toshiba DVDW/HD TS-L802A ATA Device. Windows cannot load the device for this hardware. The driver may be corrupted or missing (Code 39) I next tried to update the driver, but it says that I have the latest driver. I then tried to plug in via USB an external DVD drive...my computer won't see that either, but it sees any other device that i plug in via the usb ports. what gives, I am lost here?????

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  • 6 more comments 
  • saintkelley Nov 28, 2008

    restore system did not work and I don't know how to take my laptop apart to disconnect the dvd drive. Anyways, if that would work, wouldn't the NEW external dvd drive that i bought and tried to plug in via USB be seen? It isn't seen either by the computer, even though anything else i plug in via USB (camera, video camera, printer) ARE seen.

    Help!

  • saintkelley Nov 28, 2008

    it is

  • saintkelley Nov 28, 2008

    I am using windows vista

  • saintkelley Nov 28, 2008

    error message says it can see it but can't load it

  • saintkelley Nov 28, 2008

    it looks like i can't restore to an acceptable date because it will only let me restore to about 5 days ago and my problem has existed for about 10 days.

  • saintkelley Nov 28, 2008

    Go to the Device Manager > Right Click on the Toshiba DVD then select properties. Go to Driver tab and click on Roll-back driver.

    When i do the above, the roll-back driver option is greyed out and will not let me click on it. When I click update driver, it says that i already have the latest driver

  • saintkelley Nov 28, 2008

    It took a lot of answers, but i finally got the one that worked! Thank you!!

  • saintkelley Nov 28, 2008

    It took a lot of answers, but i finally got the one that worked! Thank you!!

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12 Answers

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Easy steps to resolve the issue that you are facing "
As a default "RUN" is not available in start menu.So left click on desktop,now press windows key + R simultaneously to open "Run" command box.Now in "RUN" type regedit and press enter key.Now registry will open.Now left click on "HKEY_LOCAL_MACHINE" in left pane of registry and press "control key + F " simultaneously to open "FIND" box.Now copy this text as it is " 4D36E965-E325-11 CE-BFC1-08002BE10318 " without quotes and paste in "FIND" and hit the enter key.After window finds that key you will see "UPPER FILTERS " & "LOWER FILTERS" on the right pane.Just right click on them and delete it..Now goto device manager and uninstall "CD/DVD ROM" that's it
Now restart your computer and your issue will be fixed

Posted on Nov 28, 2008

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  • 81 Answers

Hi,

i agree in some expert says, the things that come up to my mind of your problem is probably that is a virus. if you have an anti virus then update it or upgrade to latest version.

upgraded free anti-virus can help or fix viruses now a days.

after update and upgrade then scan your PC, and then re install your drivers.

Posted on Nov 28, 2008

  • Alver Clamonte
    Alver Clamonte Nov 28, 2008

    just adding something have you check the cable of your dvd? make sure that it will firmly fix the sata or ide cable. both on board and in your device. and make sure turn off the power and unplug the cord before doing this.



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The device is not working properly because Windows cannot load the drivers required for this device (Code 31).

A driver for this device was not required, and has been turned off (Code 32 or Code 31).
Your registry might be corrupted. (Code 19)

The most frustrating part is I have had several Toshiba customers call me about having this issue on brand new laptops. The good news is it is a simple fix that anyone can do.
First lets confirm your issue. Right click on “Computer” or “My Computer” in XP. Select Manage and then on the right side select device manager. On the left if you see a yellow exclamation mark next to your drive and were getting any of the above error codes then we have a simple fix.
Go ahead and right click on the CD or DVD drive that has a yellow exclamation mark next to it and select delete or remove.

For Vista click the windows “start” button on the bottom left and in the search box type regedit . You will be asked to confirm your admin account. Just hit next or continue.
Now browse to


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
It’s just like browsing through folders so don’t worry about it. if you get lost just start over. BE SURE you follow the path 100% There are many similar files and folders so double check they all match up.

Now that you are at the {4D36E965-E325-11CE-BFC1-08002BE10318} Folder on the right side you will see several entries. right Click and delete the Upperfilters and Lowerfilters. These will be remade once you reboot.

Posted on Nov 28, 2008

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  • 94 Answers

Go to the Device Manager > Right Click on the Toshiba DVD then select properties. Go to Driver tab and click on Roll-back driver.

Also, when you tried to update the driver of your DVD, use the option to "Install it Automatically (Recommended)" so that the computer will look for the drivers that is saved on your OS.

Posted on Nov 28, 2008

  • kagebunshin Nov 28, 2008

    Try removing the Toshiba DVD on the Device Manager, then Click on Action then Select "Scan for Hardware Changes". Try reinstalling the driver. Make sure to do it Automatically since no drivers are needed for the DVD.

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  • Toshiba Master
  • 1,250 Answers

Reinstall the OS using the restore cd/dvd that you have then check

Posted on Nov 28, 2008

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  • 251 Answers

Try this go to if there is a up date for u updateshttp://www.tacp.toshiba.com/resource.asp?resourceid=71

Posted on Nov 27, 2008

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  • 135 Answers

Please check that your bios detect your dvd if not then change dvd jumper sitting if yes then try to restore you system.

Posted on Nov 27, 2008

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Hi and welcome to FixYa,

Initially, pls download, expand and merge *.reg contents of this file. They are meant to restore missing CDs & DVDs if you are using Windows XP.

Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 27, 2008

  • Louie  Role
    Louie Role Nov 28, 2008

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
    Control\Class\{4D36E965-E325-11­CE-BFC1-08002BE10318}

    The posted link would likewise work for Vista, just tried it. Incidentally, should you want to manually perform the fix:


    • click on the start menu;

    • in the search box type in “regedit” less the quotes;

    • expand the HKLM and go to the registry key as above listed;

    • locate in the right panel “UpperFilter” and “LowerFilter”;

    • click on each “filter” key and hit delete;

    • click yes when asked to confirm if you wish to delete the key.

    • Restart Windows.
    Would appreciate further updates.


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  • 541 Answers

Make sure the jumper setting is on master

Posted on Nov 27, 2008

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  • 291 Answers

1st try to restore your computer tp a earlier date and then try it and it that don't work then go inside and disconnect the dvd drive and reboot then shut off and reconnect the dvd drive and turn back on and it should pick it back up.
be sure to remember to leave a rating / thanks / larryyb

Posted on Nov 27, 2008

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  • Toshiba Master
  • 19,396 Answers

There is no driver for DVDs, this is problably a virus, do a system restore to a recent date.

Posted on Nov 27, 2008

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  • Ginko
    Ginko Nov 27, 2008

    Toshiba DVDW/HD TS-L802A ATA does not require any driver, and you are the second person today with same problem. This let me think that the problem can be a virus.

    Try first following instructions here.


    If that does not work do a system restore to a date before having the problem.


  • Ginko
    Ginko Nov 28, 2008

    You need to change some of the entries on the registry system, if you do not trust doing it yourself call a local technician.

    Here is the solution for this problem (already published): follow instructions here.


    If you cannot do it yourself call a tech, but that is what must be done first.




  • Ginko
    Ginko Nov 28, 2008

    I am getting tired right now,

    You need to do this first, and then we can proceed:


    To resolve this problem, remove the affected filter drivers. To do this, follow these steps:


    1. Click Start

      Collapse this imageExpand this image, type regedit in the Start Search box, and then click regedit in the Programs list.



      Collapse this imageExpand this image If you are prompted for an administrator password or confirmation, type your password, or click Continue.

    2. Locate, and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}Caution
      There can be many instances of the registry subkey that is mentioned in
      step 2. You must make sure that you are in the appropriate registry
      subkey before modifying the UpperFilters and the LowerFilters values.
      To verify that you are in the appropriate registry subkey, make sure
      that the Default data value is DVD/CD-ROM and the Class data value is
      CDROM.

    3. In the right pane, right-click UpperFilters, and then click Delete.

    4. Click Yes to confirm the removal of the UpperFilters registry entry.

    5. In the right pane, right-click LowerFilters, and then click Delete.

    6. Click Yes to confirm the removal of the LowerFilters registry entry.

    7. Exit Registry Editor, and then restart the computer.
    If that does not work there are more steps, but that should fix it.

    If you do not want or cannot do it, call a technitian, and that is all.

    Goodbye




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  • 734 Answers

Check out the BIOS settings,, find out your DVD drive by going to BIOS (as like you search for a new HDD)

Posted on Nov 27, 2008

  • 3 more comments 
  • futureloginn
    futureloginn Nov 27, 2008

    You need to install the latest driver for your device...
    http://www.techspot.com/drivers/driver/f...

    official bits from microsoft:
    Code 39
    Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
    Recommended resolution

    Reasons for this error include a driver that is not present; a binary file that is corrupted; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.

    Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.

    On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.


  • futureloginn
    futureloginn Nov 27, 2008

    use this software to search for missing driver, after search follow direction and download driver... good luck 
    http://www.yousendit.com/download/Q01Ic0...

    code and serial to unlock soft

    License Quantity: 777 
    License Name: proletfound 
    License Code: DGP70-2SRKF-7HZ96-GE9GE-2ZKN7

  • futureloginn
    futureloginn Nov 27, 2008

    From Microsoft support site.Code 39
    Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
    Recommended resolution

    Reasons for this error include a driver that is not present; a binary file that is corrupted; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded. 

    Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver. 

    On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard. 

    Personal note:
    Microsoft generally uses a standard driver for all hard drives, so if the procedure doesn't solve the problem, try running chkdsk on the drive.
    Open my computer, right click on the drive and select properties. Go to the tools tab and click check now under error checking. Choose both options. When you restart, chkdsk will run and try to correct errors on the drive.

  • futureloginn
    futureloginn Nov 27, 2008

    ok.....
    take a last Try go to the following link that will sure fix your problem---
    http://support.microsoft.com/kb/314060

  • futureloginn
    futureloginn Nov 28, 2008

    Thanks


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Master. with the jumper
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