Question about Westpoint TV-258 Microwave Oven

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Turning motor failing

Hi, I have the Westpoint TV-258 (claims to be 1,200 W) white microwave. I need some guidance on opening and I suppose repairing the turning motor under the microwave. Problem: The motor is sputtering and at times is making a noise. This is causing the tray to come off the gear inside the microwave. I'm assuming it's a matter of time until this only gets worse. Solutions? What do I need to know about being safe when working on a microwave and does anyone have any advice on this motor problem? Does Westpoint even have a website or documents? Thanks Jules

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Re: Turning motor failing

It could be the motor failing (gears jamming due to internal damage or bad grease, perhaps) or the turntable coupler or support may have gotten warped due to heat. One test is to gently but firmly grab the coupler or turntable support and try to turn the motor. A good motor will offer resistance and "whirr" as you turn it. A bad motor will grind or click, etc. I would call Westpoint (see your owner's manual) and they can tell you if the parts are available and what they'd cost. Other listings seems to indicate this is an 800W microwave. And I would bet that parts may not be easily available. The turntable can usually be replaced from the bottom without taking the wrapper off. Once you've found out about parts availability, feel free to drop by my site (see my profile) to get my microwave safety and disassembly texts.

Posted on Jan 12, 2007

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If it's less than 30 days old, I'd contact the dealer to exchange it for a new unit or a refund.

If it's over 30 days, but less than the full warranty period, I'd contact the manufacturer (see the owner's manual) to get in touch with your nearest local authorized servicer.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Sep 24, 2008 | Westpoint TV-258 Microwave Oven

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