Question about BenQ Joybook 5000 Notebook

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Not a 5000 but a 2100E ?

18 months old and motherboard has failed. Anyone have instructions on what screws you undo to pull apart, piece by piece ? I don't want to undo everything and see what happens.

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  • Ray Nilsson Jan 12, 2007

    I think you may be right about the 'dead' but, that's why I want to investigate it myself. I left it doing a defrag and when I check it was all 'out' - no lights, not even power (usually a green led). Guessed it went into sleep mode so I unplugged everything, took battery out for 30 min, put back in but no start up. Attached power supply and no green light. Tested Power supply and 19.37V as it should. Guessed battery went open circuit but took it too BenQ authorised repairer (only appointed 2 months ago so they are still guessing !) and they tell me battery is OK, and it's the motherboard. Because everything is 'onboard', they just replaced the whole thing but I'm still waiting for a quote as they don't even have the Price Lists yet !
    As for experience - I'm not a techno, but I did upgrade the hard disk and replaced the CD-ROM to Slot DVD-RW in my iBook G3 800 12", so I have no fear as long as I can see some procedural instructions.

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You may find dissasembly guides on the internet. However I don't recomand you to dissasemble your laptop unless you have some experience with these kind of things. Also, from the years of computer service I can tell you that when laptops fail it is pretty serious. Naturally they have a lot of protections and failsafe mechanisms in case of internal failure. Can you explain your problem in detail? Maybe the motherboard isn't that ..dead.

Posted on Jan 12, 2007

  • Motoi  Bogdan
    Motoi Bogdan Jan 15, 2007

    The motherboard is probably to have a broken charger/converter unit, or the power on signal circuits. In here we find these relative easy to fix, sorry for the motherboard replacement you had. In my experience I can tell you a general rule, when it;s all dead, no lights no power no anithing, it's the most simple to fix. Maybe even a single faulty resistance. Sorry for you again.

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