Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

1 Answer

On start up message 'disc failure 19.1' comes on.

Hi guys,

When I start the C2424, it goes through it's start up routine checking ram, usb etc. When it comes to the check on the disc drive it, fails that check with the above message and then sits there flashing lights.
I have removed the disc drive and it's interface cable to try and run it without these, but still get the same message.
How can I initialise the nvram to try and clear the disc problem? Can I just buy a disc and replace it? Can I run the device with no disc drive by inserting a code?

Hope you can help guys...

John

Posted by on

  • vickypgb Dec 12, 2008

    I have the same problem....please help????

  • Paul Douglas
    Paul Douglas May 11, 2010

    Hi Johndavies:



    What is the complete error code for this printer?

    that would help me more if i had that complete error message.

    Example: 19,01.XXX.XX



    pdouglasss

×

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  • 297 Answers

POST Error Code of: 19.01 Flutter and then 19 blinks

Check and reseat hard drive cables. Replace hard drive, if necessary.

Hard Drive Part Number is: 121K39240

http://www.sparepartswarehouse.com/Xerox,Printer,Part,121K39241.aspx

You can also contact a local Xerox Authorized Service Partner to see if they will sell you the part.

Posted on Jan 17, 2009

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Disconnecting the Xerox c2424 Document Scanner


The Xerox c2424 Document Scanner has a very high rate of failure. After very limited use it can generate an error code of 39,012.40 indicating that the document feeder is damaged. Xerox's answer to 99% of the document scanner issues is to replace the unit. But while restarting or cleaning can possibly resolve this issue, it is also possible to just disconnect the scanner and use it independently of the document feeder.

Xerox documentation however, does not instruct the user how to do this and tech support won't walk you though it. (So, courtesy of Pastor Ray of Indiana) Listed here are the steps to operating the scanner without the document feeder:

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WORKCENTRE C2424


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