Question about Toshiba B-SA4TP Printer

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Media keeps jamming

I get a lot of media jams. Does it matter which direction the media roll goes. By this I mean, should the leading edge of the label come from the underside of the roll or the top side?

I have real problems, such that the weighted roller - thingy, attached to the media guide gets puled off!

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  • pkwc May 11, 2010

    This may comme from your labels. If you have too much glu or glu getting on top of the labels when they are processed, this will cause theto stick to the liner. When printing they will stick in the guides. Of course this is mainly due to mis manufacturing of your label and you'll have the same problem with other type of printers

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Media jams can have various reasons:
Wrong size of label.
Wrong sensor selection.
The sensors are not correctly placed.
Check with the (4) sensor adjusment for the correct position

Posted on Dec 01, 2009

  • pkwc Dec 01, 2009

    Media jams can have various reasons:
    Wrong size of label.
    Wrong sensor selection.
    The sensors are not correctly placed.
    Check with the (4) sensor adjusment for the correct position

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LOCATION OF PRINTER SENSOR


Jams

Clearing jams

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not pull jammed media against the direction of travel through the paper path to avoid damage
to the printer.

To prevent damage to the printer when clearing jams, including jams in the output bin, always open the
print-cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the
jam has been cleared. Opening the print-cartridge door and removing the print cartridge relieves tension
on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages
easier.

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
from the software and the printer control panel lights. See Control-panel lights (HP LaserJet 1010 series
printers) on page 102 or Control-panel lights (HP LaserJet 1020 printer) on page 106.

The following are some of the causes of media jams:

?

The input trays are loaded improperly or are too full. See Loading media on page 25.

NOTE When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.

The media does not meet HP specifications. See Media specifications on page 21.

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Typical media jam locations

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Print cartridge area: See Removing a jammed page on page 43.

Input tray area: If the page is still sticking out of the input tray, gently try to remove it from the input
tray without tearing the page. If you feel resistance, see Removing a jammed page on page 43.

Output path: If the page is sticking out of the output bin, see Removing a jammed page


NOTE There might be loose toner in the printer after a media jam. This toner clears up after
a few sheets are printed.

Removing a jammed page

Use the procedures in this section to remove a jam.

CAUTION Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.


Partshere Troubleshooting

CAUTION To prevent damage to the printer when clearing jams, including jams in the output
bin, always open the print cartridge door and remove the print cartridge.

To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print
cartridge with a sheet of paper.

NOTE The following illustrations show the HP LaserJet 1020 printer. The same procedure is
used to remove a jam in the HP LaserJet 1010 series printers.

1

Open the print cartridge door, and remove the print cartridge.

2

Grasp the middle edge of the side of the media that is most visible, and carefully pull it free from
the printer.

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not forcefully pull jammed media against the direction of travel through the paper path to
avoid damage to the printer.


3

When you have removed the jammed media, replace the print cartridge, and close the print cartridge
door.

After clearing a media jam, you might need to turn the printer off then on again.

NOTE When you add new media, remove all of the media from the input tray and straighten
the stack of new media.

Sep 25, 2011 | HP LaserJet 1020 Printer

1 Answer

Printer header path type 1, 2, and 4 prolem request for feeding back


If the media does not feed into the in-feed slot in the media cabinet, try the following:
  • Make sure both roller levers are lowered to open the in-feed slot.
  • Trim the leading edge of the paper so it does not get caught in the slot.
  • Insert the media evenly to avoid angles. Do not insert one corner and then the other.
    NOTE: A beep means that the printer has detected the media in the in-feed slot. The printer will only beep once in a load cycle, if media is removed and reloaded the printer may not beep again if the load process is not re-started through the front panel.
Media does not advance If the media does not advance far enough into the in-feed channel in the media cabinet, the paper is slipping and the rollers do not grip the media. Try the following:
  • The pre-tension might be applied incorrectly. Always apply pre-tension by turning the star screw on the left side of the spindle. Never apply tension by turning the media roll or the spindle disks.
  • Clean the rollers using the cleaning procedure.
  • If the media being used is heavy coated, try changing the media.
Media jam in the in-feed channel If there is a media jam in the in-feed channel, try the following:
  • Turn the multi-roll feeder off using the power isolator switch on the connector panel at the back.
  • Open the media cabinet doors and lower the roller lever on both sides.
  • Turn the spindle to pull the media out of the in-feed channel and to collect it back on to the roll.
  • If the media is blocked, place the spindle in the park position for better access to the in-feed channel, and then pull the media edges in a downwards direction on both sides.
  • If the media cannot be reached because the roll has finished and it has not been ejected from the front of the printer, open the rear cover and try to remove the media from the motion control assembly.
    NOTE: Do not insert media with crumpled or damaged edges, trim the media first.
  • Make sure the leading edge is trimmed straight.
  • Make sure there is even tension across the width of the media.
  • Make sure media is aligned (the same amount of media is fed across the width).
  • Apply pre-tension the media.
When the printer is going to be unattended for a long period of time, it is a good idea to load and unload each roll using the LOAD/UNLOAD commands from the front panel (if the media loading procedure was not completed when prompted by the printer). This will ensure that each roll of media loaded is correctly aligned and that the printer is capable of loading/unloading each roll when requested by the print jobs in the queue.
Media misaligned When a "Misaligned?? message is displayed, the printer unloads the media. Press ENTER to continue and the printer will display the "Ready for paper?? status message. Do the following:
  • Check for even tension across the width of the media. If there is less tension on one side than the other, then the media is not straight in the in-feed slot.
  • There is a hole on the right side of the in-feed slot. Make sure the edge of the media is aligned with the left side of this hole.
  • Lower the roller levers on both sides and adjust the media so that tension is even across the whole width. Turn the spindle disk quickly two or three times away from you and then two or three times in the opposite direction. This will help to create an even tension.
  • Lift the roller levers on both sides and try to load the media again.
If this does not solve the problem, remove the media from the in-feed slot and repeat the loading procedure. Make sure the roll is against the right hand spindle disk (fully inside the roll core), and do the same for the left hand spindle disk. The printer verifies correct alignment using the blue line on the right hand side of the printing area as a reference. Media does not unload correctly If the media does not fully unload from the in-feed channel in the media cabinet, check the following:
  • Maybe there is not enough pre-tension. Always apply pre-tension by turning the star screw on the left side of the spindle three or four times (or more if the spindle is on a low retainer bracket). Never apply tension by turning the media roll or the spindle disks.
  • The spring applying pressure on the retainer bracket is loose and the spindle is slipping in the retainer bracket. Turn the multi-roll feeder off and turn the retainer bracket screw one turn in a clockwise direction.
Partial or blank prints If the print is partial or blank, check the following:
  • Check the multi-roll configuration in the printer driver: Check that the Has Multi-Roll Feeder check box is selected.
  • Check default roll configuration: Check if a roll is installed for the roll configured as default. If a roll is not selected from the printer driver, the printer will try to print to the default roll, and if no identical roll is available, it will not print the job.
  • Check Productivity mode settings: If the mode is set to normal and the roll has finished, the job cannot be printed.
  • Check cable connection: Check that the printer and any network cables are securely connected to the printer. Make sure the parallel cable is connected between the multi-roll feeder and the printer and ensure that it is also firmly connected between the computer and the multi-roll feeder.
  • Check media configuration: Make sure the media rolls are configured correctly.
  • Check document file: When printing files that are generated with versions of printer drivers for printers without multi-roll feeders, the header section of some file formats already contains information on the media. In these files, roll or sheet information corresponds to roll 1 in the multi-roll feeder. These files will print to the Default Roll. HP advises that the top roll (roll 1) is used as the default.

Dec 09, 2010 | HP DesignJet 1050c plus InkJet Printer

1 Answer

CANNON IR2016R WHEN I START AFTER INITIALIZING IT


7.2 Detecting Jams 7.2.1 Delay Jams 7.2.1.1 Delay Jam in Pickup Assembly 0010-4883 iR2016J / iR2016 / iR2020 / / iR2016i / iR2020i Delay Jam in Pickup Assembly The registration sensor cannot detect the leading edge of paper within the jam detection time interval after paper pickup started. T-7-2 7.2.1.2 Delay Jam in Delivery Assembly (Paper Leading Edge Jam at First Delivery Sensor/Wound Paper Jam at Fixing Assembly) 0011-0712 iR2016J / iR2016 / iR2020 / / iR2016i / iR2020i Paper Leading Edge Jam at First Delivery Sensor The first delivery sensor cannot detect presence of paper within the prescribed time after the registration clutch has been turned on. T-7-3 Wound Paper Jam at Fuser The first delivery sensor has detected absence of paper within the prescribed time after it detected presence of paper (within the prescribed time after the registration clutch had been turned on). T-7-4 7.2.2 Stationary Jams 7.2.2.1 Stationary Jam in Pickup Assembly 0010-4884 iR2016J / iR2016 / iR2020 / / iR2016i / iR2020i Stationary Jam in Pickup Assembly The registration sensor does not detect absence of paper within the prescribed time before the next leading edge of fed paper reaches the registration sensor. T-7-5 7.2.2.2 Stationary Jam in Delivery Assembly (Paper Trailing Edge Stationary Jam at First Delivery Sensor/Stationary Jam at First Delivery Sensor) 0011-0733 iR2016J / iR2016 / iR2020 / / iR2016i / iR2020i Paper Trailing Edge Stationary Jam at First Delivery Sensor The first delivery sensor cannot detect absence of paper within the prescribed time after the registration sensor has been turned off. T-7-6 Stationary Jam at First Delivery Sensor The first delivery sensor cannot detect absence of paper within the prescribed time after it has detected the leading edge of paper. T-7-7 7.2.3 Other Jams 7.2.3.1 Door Open Jam 0010-4886 iR2016J / iR2016 / iR2020 / / iR2016i / iR2020i Door Open Jam The door is opened when paper to be printed is in the paper feed path. 7.3 Cassette Pick-Up Unit 7.3.1 Overview 0010-4887 iR2016J / iR2016 / iR2020 / / iR2016i / iR2020i The paper picked up from the cassette is fed to the registration roller using the vertical path roller driven by the main motor (M204). The registration roller is not rotating when paper reaches there, so an arch is formed at the leading of the paper to prevent skewing. The DC controller PCB turns on the registration clutch (CL203) at the prescribed timing to transfer the main motor rotation to the registration roller, thus feeding the paper to the delivery tray through the transfer, sepa- Sensor/Solenoid Registration sensor (SR209) Pickup solenoid (SL202) Sensor/Registration clutch First delivery sensor (SR203) Registration clutch (CL203) Sensor/Registration clutch First delivery sensor (SR203) Registration clutch (CL203

Jan 04, 2010 | Canon iR 2016i Black and White Copier

1 Answer

Copier jams after making one copy


Is the jam Physical? (Damaged lead edge where it may have caught some thing)
Is the jam Timing (paper if perfect, it just stopped.)
If it is Physical then you need to look for the obstruction, paper clip, staple, or small piece of paper. Check very carefully, remove any foreign matter and retry.

If it is a timing jam, the start by removing the paper, check inside the the paper feed area for foreign material, fan the paper and carefully reinstall it, making sure it is the right size paper for the paper cassette. if it has movable guides in the tray, be sure they are firmly against the paper on all sides.

Close up the machine and try again.

Hope this helps.
ed

Apr 28, 2009 | Kyocera Copystar CS-1820 Black and White...

4 Answers

Paper Jam Problem in Canon LBP 2900


I have a same problem .... somebody help us. :(

May 23, 2008 | Canon LASER SHOT LBP-2900 Printer

1 Answer

Loading cut sheets


Try to check the paper media set on the plotter (roll/plain paper). It usually happens if paper media is not the same with the plotter setting. To change it, unload the paper, press the media button on the printer to the right media and load the paper again. It should work now.

Dec 06, 2007 | Canon iPF700 InkJet Printer

4 Answers

Paper Feed Problem


This is caused by the solenoid that is activated when picking up the paper. The solenoid is activated and the device goes through the motions of picking up the paper. It fails to pick up the paper or fully feed it past the leading edge sensor resulting in a jam error. You should replace the pick up solenoid assy and also the pick up roller and friction pads.

Jun 27, 2007 | Konica Minolta magicolor 2300DL Laser...

2 Answers

Dell 1700n Laser Printer Jam trouble


If it?s always in the same spot then you can narrow your search for the problem. -Look where the leading edge of the paper is getting jammed up for an obstruction, especially if the paper is folded in an accordion fashion. Look closely, I?ve fixed many a paper jam by pulling out a corner of a page stuck in a recess. -If the paper path is clear then the next thing I would suspect is the paper you are using. -Try new paper that isn?t bowed, folded or curled. Before inserting into the paper try flex it back and forth along the width and length, then insert making sure to slide the two side guides and the back guide until they fit snugly against the stack of paper. -Other things to check are the rollers where the leading edge of the paper is getting stuck. Make sure they are clean. -Also make sure your toner cartridge is inserted into the printer correctly. If you have a spare try using that, sometimes cartridges can drag on the paper.

Feb 25, 2007 | Dell 1700n Laser Printer

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