Machine HP PSC 1215
I HAD PROBLEMS WITH THE BACK PLATE WHICH KEPT COMING OFF, CAUSING THE PAPER TO JAM AND NOT PRINT.
NOW THE WHEELS ARE REVOLVING BUT MAKING A HORRIBLE GRINDING NOISE, AND IT WON'T PRINT. STRANGELY ENOUGH IT WORKS AS A PHOTOCOPIER SO THE PROBLEM MUST BE WITH THE COMPUTER LINK, I THINK. IT HAS HAD NEW CARTRIDGES RECENTLY. IT WON'T PRINT A TEST PAGE EITHER OR DO A CLEAN.
SHOULD I TRY UNINSTALLING AND REINSTALLING THE SOFTWARE, OR DOES IT SOUND LIKE A BREAKAGE. I AM NOT TECHNICALLY MINDED BUT I AM DESPERATE.
Apart from the tailgate problem, which just needs a tiny bit of masking tape, the machine just decide to start working by itself.
There were some other general problems so I had done a system restore. A bit of TLC often does the trick.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Any malfunctions its gives error 'E'... Check paper jam, carriage struck, cartridges faulty and service related issues.checking carriage:Switch on the machine check carriage(the unit carrying print heads)moving left & right.. if its not moving, it might be struck in service station(service station located at right end and its allow carriage to rest on it during shut down as well as its cleans the print head nozzles). power the machine pull carriage out gently, don't force it..Clean encoder strip: Encoder is located back side of the carriage and its guides carriage to move properly, if encoder became dirty you will get error message, clean encoder with smooth cotton cloth.
The printer is worn out, replace the printer. If the printer is still fairly new try to get it replaced under warranty. Otherwise many stores will let you trade in your old printer for a discount on a new printer.
FLOWO THE STEPS 1.1 Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis. 2.Step 2 Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray. 3.Step 3 Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper. 4.Step 4 Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine. 5.Step 5 Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine. 6.Step 6 Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam. 7.Step 7 Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.
One of the paper sensors is probably stuck. Some disassembly may be required to get to them. They are normally small plastic rockers that will let a small IR device either allow a beam of infrared light to pass or block it. On this printer, I would guess that there are 2 of them. One located at the paper feed so it knows if there is something in the tray or not and the other is probably located at the back where the paper curls back around to pass beneath the print area. There could also be a thrid at the output tray, but with this particular model, I kind of doubt they put one there.
. Switch off the
printer and disconnect the power supply. Allow any residual charge
inside the all-in-one printer to dissipate before putting your hands or
any metal tools inside the chassis.
2. Pin down the exact
location of the jam. The 3 hot spots for a jam are before a sheet
completely leaves the paper tray, anywhere between the feed tray and
print carriage or between the print carriage and output tray.
3. Take off the front
paper tray if the sheet jammed while still in the front area of the
printer. If here, you should be able to see most of the paper.
4. Pull the sheet with
both hands and steady pressure. Do not tug as you might rip the paper,
leaving a piece deeper inside the machine.
5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
6. Use the carriage
access door to get at a jam further inside the printer. You may need to
remove the print carriage to get to the jam.
7. Replace all parts and
return any access panels to their closed and locked positions. Plug
your printer back in and flip the power switch.
1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
2. Open the cover of the product and remove the print cartridges.
3. Close the cover and wait for the Insert Ink Cartridges message to display.
4. Disconnect the power cord from the back of the product and wait for one minute.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
6. Open the cover and reinsert the print cartridges.
7. Close the cover. If prompted, print a calibration page.
8. Reconnect the USB cable, and try to print a print job from the computer.