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Our customer has a Canon Laser fax L800, Error message of Jammed paper displays, despite the fact that there is no paper jammed in the machine, paper path looks ok. Any ideas !!

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Is it a jam or an add paper message (same light)? Sometimes you have to press the start button after you add paper on this machine.

Posted on Nov 27, 2008

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1 Answer

Back cover open message although cover is closed


Open the top and back covers. If you see any jammed paper or
other item, gently pull it out, then close the covers. If the error message
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itself and return to the date and time prompt, it will display MACHINE
ERROR XX. Please call Brother Customer Service
and tell them the Machine Error number at:
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Jammed paper


There are 3 places to check for jammed paper.

Turn off the fax machine, then remove the tray and open the back cover, and open the front cover to remove the drum and toner (cartridge) and look inside machine.

After you find the jammed paper put the cartridge and tray back in machine and close all the covers.

Error message should go away.

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You can download the user manual for this, just go to this link http://download.canon.it/manuali_operatore/files/L800ugen.pdf

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Can you send?
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the problem is the fax that are stored in memory you will lose anyway.

you will need to do the following to get rid of your error:

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go down to number 8

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Hope this helps

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You probably have a dead low voltage power supply.

There might be a fuse on it, but a blown fuse usually indicates a bad power supply.

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