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My Keyboard and mouse stoped working, and USB mouse or Keyboard not working either. Acer Aspire 3100

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  • mans_hoiom Dec 01, 2008

    Yes, it is an extra usb K/B and mouse. Since the onboard k/b and mouse doesn't work, I tried with the usb ones. They did not even get recognized in windows (XP) or pre windows (boot time).

  • Anonymous Mar 22, 2009

    i have the same issue my acer aspier 3100 has no keyboard, touch pad or functionality but the SD card reader works i tried it with Bart PE also the keyboard will bring the notebook out of standby and when i boot if i hold CTRL and ESC it will do nothing witch shows the motherboard is recognizing some sort of input device but it will not work for anything I'm a tech and iv completely dissembled and resembled the unit everything looks fine but there is no way to interface with the computer iv spent weeks trying

  • Mazzy2 Apr 01, 2009

    when i turn the computer on the mouse won't work

    (it won't move when the icon for your name comes on it won't move at all)

  • masars_2020 May 11, 2010

    I need more details .

  • Uwe Klopfer
    Uwe Klopfer May 11, 2010

    is it an extra other usb keyboard and mouse youve added to test ?
    and if its both k/b and mouse you probably have a driver issue with the USB porst of conflicts...

    can you use access the PC?



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I need more details.

Posted on Nov 27, 2008


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My mouse, keyboard, and usb ports do not work they just stopped working one day and havent worked since. when i turn computer on it will go to log in screen but bc mouse and keyboard do not work or usb...

I had an Acer Aspire 3100 with exactly this problem. It is most likely tied to a mainboard issue, and repairing it (unless it's still under warranty) will cost more than it's worth.
I would start looking for a new one if I were you.
The parts may have some value, and most likely your data is still able to be retrieved. You can try a local shop (if you need services) for this, or I can recommend one as well.

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Regardless we've got to try something, right?

I'd start with removing the keyboard and mouse from the device manager, then restart the computer (without the external mouse and keyboard)

If that doesn't work try updating the bios.

If the model you listed above is correct then the latest version for your laptop is located here:

Let me know what happens.

Best of luck!

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