Question about Canon PIXMA MP830 All-In-One InkJet Printer

1 Answer

Error msg: paper jam or empty paper cassette when it is full

The paper is not feeding into the printer.
It is telling me that the paper tray is empty, when it is in fact full.
Help please!

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  • Anonymous Dec 04, 2008

    error message, saying there is no paper when it is in fact full

  • Anonymous Dec 14, 2008

    I also get a paper out! error when the bottom paper cassette is full, and the feed switch is correctly set on the lower cassette. Would appreciate any help on this problem.

  • Anonymous Dec 16, 2008

    Paper feed rollers on back paper tray don't work correctly on my replacement refurbished mp830. (My original mp830 died in 8 mo. and my Staples extended warranty replaced it with a refurbished w/ 90 day warranty.) Paper gets caught as soon as it begins to feed. Cyber-Test suggested I clean the rollers with q-tip and alcohol, but that didn't make a difference. They're replacing it... again. I wish I had a solution to offer. I tried just using the front tray while I waited for the replacement printer, but now machine is reading a paper jam and I can't proceed, even though there is no paper in it. I wish I had a solution to offer.

  • rvmjag Jan 04, 2009

    i have always loved this printer, but am about to throw it out of my window. I have PRINTER RAGE!!! whenever I clean it with my air in a can, it works for a little while again.

  • vsm3000 Jan 15, 2009

    mentalsherpa,
    I have no idea that the "feed switch" could make so much sense. I had this paper feeding problem, after using the Cannon Pixma 830 for several months, my printer will keep exhibiting error message paper tray is empty "cassette" is empty?.

    I tried to clean up, start, restart, powercycle the printer, then use the maintenance tab to clean up everything "auto?.

    Almost about to bang the computer with a hammer, then I came searching for error on the google, I noticed this discussion.

    I checked the feed switch twice, my goodness, it started working?. I am still not sure what the heck this feed switch does. I haven't changed my paper feed config, but I realize now, some accidental touch on this feed switch, which would have changed the paper feed.

    Hey, whatever it may be, Thanks for the tips.
    MS

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Click on the 'feed switch' on the front control panel- it might be feeding from the invisible drawer underneath and it might be empty. There is a light which will indicate which source it is feeding from.

Posted on Dec 05, 2008

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When i switch on my photocopier tohiba 2860, it asks for service and gives an error code 08221-918100. what could be the problem?


Hi tkasirye,

Welcome to Fixya.

You may need to check again the error code. According to the manufacturer's checklist for error codes, only the following are documented;

  1. Error Codes - Toshiba 2860

  1. "E01" Paper jam inside machine. "E02" Paper jam near the fuser. "E03" Paper jammed inside machine when power supply is switched on. "E04" Front cover open while copying. "E05" Paper jam near the aligning roller "E08" Paper jam at stacking area in the ADU "E11" Paper feeding jam at the ADU "E12" Manual feeding jam "E13" Paper jam from cassette 1 "E14" Paper jam from cassette 2 "E15" Paper jam from cassette 3 "E16" Paper jam from cassette 4 "E17" Paper jam from cassette 5 "E19" Paper jam from the LCF "E21" Paper jam in transport route 1 (LCF) "E22" Paper jam in transport route 2 (COPIER) "E23" Paper jam in transport route 3 (ALIGNING) "E25" Paper jam in transport route 4 (PFP) "E71" Original feed jam in ADF "E72" Original transporting jam in ADF "E73" Original exiting jam in ADF "E75" 2nd original feeding jam "E81" Paper jam before sorter "E82" Paper jam in sorter "E83" Sorter early arrival jam "E84" Paper in sorter when power is turned on "E85" Joint open jam while copying "E88" Paper jam outside the sorter bin "C01" Abnormal operation of the copier main motor "C04" Abnormal operation of the PFP main motor "C05" Abnormal operation of the ADU main motor "C11" Abnormal operation of the ADU side motor "C12" Abnormal operation of the ADU end motor "C13" Abnormal operation of the upper cassette tray "C14" Abnormal operation of the lower cassette tray "C15" Abnormal operation of the PFP upper cassette tray "C16" Abnormal operation of the PFP middle cassette tray "C17" Abnormal operation of the PFP lower cassette tray "C18" Abnormal operation of the LCF tray "C21" Optics carriage initialize error "C22" Lens initialize error "C23" Mirror initialize error "C26" Faulty exposure lamp "C33" Easy set-up is failed "C35" Developer material exists at the transfer separation adjustment "C41" Faulty thermistor or heater "C43" Faulty thermistor "C44" Faulty heater "C45" Sub thermistor is open
Shoulg you not find any of these mentioned error codes, I suggest you contact the tech support especially if the machine is still under warranty.

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Sir! the problem of our kyocera mita fs 3800 is this that it gives us message that the paper is jam please open the cassette 1.and remove the paper. we opened the cassette 1 checked the tray but there is...


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My canon MP560 thinks that there is no paper loaded when I have the tray full. How do I get it to believe that there is paper?


Theres a cassette underneath and a sheet feed from the back. Make sure you have paper in the cassette tray, when it says cassette tray empty.

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13.01.00 jam in tray 2


This is a paper mis-pick error. it may feed the paper just a little onto the roller on the cassette. This usually means the rollers are worn out. 2 of them to change, 1 on the cassette and one inside. They both have blue plastic cores.

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My MP510 was just printing fine then went to rear feed and now all I get is a flashing green and yellow lights


review this to determine your problem.. If all else fails simply unplug your printer wait a minute and plug back in.

Handling Error Messages


When a printer error occurs, the POWER/ERROR lamp flashes.
The number of flashes indicates the type of error that has occurred.

Count the flashes and take the appropriate
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Number of Flashes
Possible Cause
Try This
Two flashes Printer is out of
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See “Paper Jams” on page 72.
Four flashes Empty ink tank Press the RESUME/CANCEL button to resume printing with an empty ink tank.
Replace it with a new ink tank immediately after the printing. It may damage the
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See “Replacing an Ink Tank” on page 42.
Five flashes Print Head not
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Head not installed
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Install the Print Head. If the Print Head is already installed, remove the Print Head
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After reinstalling the Print Head, you may need to realign it.
If this error still remains, the Print Head may be damaged. Contact the Customer
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The printer has a built-in waste ink absorber for the ink used during Print Head
Cleaning.
Eight flashes indicates that the waste ink absorber is nearly full.
Press the RESUME/CANCEL button to cancel the error so you can continue printing.
Before the waste ink absorber becomes completely full, contact the Customer Care
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Nine flashes A specified period
of time has elapsed
without receiving a
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digital camera/The
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digital video
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Disconnect the camera cable, press the RESUME/CANCEL button and reconnect
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My printer is not taking the paper and is saying that the tray is empty. I can hear the mechanism making a sound as though it is going to take the paper but nothing actually moves to do it. It's as if...


Try the feed switch first, the feed switch selects either the top feeder or the cassette under the printer. If it is set for the wrong one you get that error.

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Error msg: Paper tray empty or jam, when there is not


Clean The Paper Feed Rollers Using The Unit's Operation Panel Ifthe paper feed roller is dirty, paper is not fed properly because thepaper feed roller slips. Cleaning the paper feed roller could resolvethe paper feeding problem. Please follow the instructions below toclean the Paper Feed Rollers directly from the unit. Caution:Since the cleaning process wears down the paper feed roller, performthis procedure only when necessary and no more than three (3) times.
  1. Ensure that the machine is powered on and remove any paper from the auto sheet feeder or the cassette.

  2. Use the <Feed Switch> button to select the paper source where you do the paper feed roller cleaning. Click for additional information.

  3. Press the <Menu> button.

  4. Use the right / left cursor button to select [Maintenance/settings] press the <OK> button.


    Note: This procedure is skipped if your machine is in Scan mode. Proceed to step 5.


  5. Use the right / left cursor button to select [Maintenance] and the press the <OK> button.

  6. Use the up / down cursor button to select [Roller cleaning] and press the <OK> button.
c170285.jpg
  1. Use the up / down cursor button to select [Yes], then press the <OK> button. (The paper feed roller cleaning starts.)

  2. Tocheck if the rollers are clean, load a sheet of Letter-sized plainpaper in the same paper source you selected in step 2, and press the<Open> button.

  3. Use the up / down cursor button to select [Roller cleaning] and press the <OK> button.
12981ef.jpg
Use the up / down cursor button to select [Yes], then press the <OK> button. (Paper will be fed.)


Note: If paper is not fed properly, repeat steps 4 through 10 above up to three times.

Paper Source
Press the <Feed Switch> button to switch to toggle between the Automatic Sheet Feed (ASF) or Cassette. The light will come on when the <Feed Switch> is set for that paper source.

Cassette

5e7b1b8.jpg


Note: When printing from the computer, if paper does not feed from the source you have selected on the operation panel, check Paper Sourcesetting in the printer driver. If the option is not set to 'Paper FeedSwitch', paper will feed from the source selected in the driver.

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2 Answers

Paper tray empty, or paper jam at back


Hello, I had same problem with my Pixma 600, when you lift the control panel flap to turn on the printer just below the on off button ther's a small icon of the printer with a green led at the top and one at the bottom. Press the button to the right to change either top paper feed to bottom tray feed or vice versa.Then try again, you may need to load paper in tray at bottom/front on printer.
Cheer's
Paul 'W'
Onyer~EDson(:0)~[><

Nov 27, 2008 | Canon PIXMA MP830 All-In-One InkJet...

3 Answers

Error 391: paper jam


See below for Error 391:

CLEANING THE FEED ROLLER AND THE PAD
Clean the feed roller and the pad when [391: Paper Jam] appears frequently.
(1) Remove the paper cassette.
(2) Clean the feed rollers (large and small) with tightly wrung wet cloth or an LED lens cleaner.
Note! An LED lens cleaner is enclosed in an optional replacement toner cartridge.
Feed roller (large)
Feed roller (small)
(3) Clean the pad on the paper cassette with tightly wrung wet cloth or an LED lens cleaner.
Note! • If [392: Paper Jam] appears frequently, clean the second tray (option) in the same way.
• If [390: Check MP Tray] appears frequently, clean the feed roller of the multi-purpose
tray in the same way.
Pad

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