Question about HP PhotoSmart C4385 All-in-One Printer

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Getting started on scanning

I cant find the progam on my lil brothers computer to start scanning

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  • cutiemarky9 Nov 27, 2008

    well he has a photosmart all-in-one and i dont know how to scan

  • Ricky Ostrom
    Ricky Ostrom May 11, 2010

    Look for a program named HP Director.



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The application disk comes with the bundelled software in printer box. if it is not available download software from hp web site.

Posted on Nov 27, 2008


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2 Answers

How to get scanner to attach to e mail

Operate the scanner from the computer not the printer.
Have you loaded the MP Navigator progam from the cd supplied with the printer?
If not, do that first and then follow the steps below.
Double click MP Navigator icon on desktop.
Choose "custom scan with one click "
Save to pc. (" attach to email "only works on windows mail)
Open saved location and rename.
Write your email & click on insert drop down box
Click on "pictures inline "
Open pictures.
Open MP Navigator folder
Choose scanned item by name
Click on open box
Scan will appear under the text in your email.

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Winzipprogram keeps popping up and i cant delete?

Win Zip Program? Did you download it? How did you delete it? The CORRECT name is "Win Zip"? Sounds like Malware? Maybe WinZip Registry Optimizer?? Try MALWAREBYTES at In the install UNCHECK the TRIAL PRO version, you want the freeware. Run a FULL SCAN, depending on the size of your HDD, it may take hours, DELETE ALL RESULTS. Respond to post with results.

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1 Answer

Brother mfc 9420cn unable to scan on display

Hi Alex

I'll hazzard a guess and presume you can print and copy OK, just get the message when you press scan.... is that right? If so then please tell me how it is hooked to your pc ie network or USB and if you previously have had this brother scanning to your pc and how you are trying to scan ie to a folder or email?

I ask because I'm thinking you are getting unable to scan message due to your brother not being able to connect to your pc, not because you have a sick Bro (printing uses different software and firewalls and anti virus progams dont interfier as they can do with the scanning process)

IYour PC and MFC need to be set up to allow comunication between the two and it is different setup if it is via USB or Network (blue cable) as your machine can do both (cn = colour and network)

Easiest way is to reinstall using your brother disk that installs MFC Pro suite or you can download it from brothers web but get the full package not just the driver..

Let me know answers to my questions and if I'm guessing right or if you need more info or help setting up the scanning software. I could be guessing wrong and theres a problem with the machine but if I am then it wont copy either as scanning and copying use the same parts of the machine just different parts of your software, and this is my trade and my guesses are educated even if my spelling isnt;);)


Dec 14, 2011 | Brother Office Equipment & Supplies

1 Answer

Want to use printer to scan document to my computer, printer says to check connection when scan button is pressed. printer is directly connected to computer via USB. what do I do now

The Check Cable message generally indicates that there is a communication or connection loss between the computer and the Brother Machine. To resolve this issue perform the following steps:
1. Verify that you are using the proper interface cable with your Brother machine. Brother recommends you use an interface cable that is 6 feet (2 meters) or less, directly connected from the Brother machine to an available port on your computer.
a) For USB cable users, a type A/B 1.1 or 2.0 USB cable is recommended.
b) For parallel cable users a Shielded IEEE 1284 compliant cable is recommended.
c) Other cable configurations may work, however connection loss is common. For troubleshooting purposes, do not connect your interface cable through any hubs, splitters, docking stations, or other pass-through devices.
2. Check the cable connection to the brother machine. Remove the cablefrom both the computer and the Brother machine. Leave them unplugged for a few seconds, and then reseat the cable on both ends to ensure a secure connection. For USB users, ensure the USB cable is plugged into the Brother machine's USB Port, not the LAN port if applicable.
3. Restart the Brother machine. Cycle the power off for 15 seconds, and then back on.
1. Open the Scanners and Cameras Control Panel: Click START -> (SETTINGS) -> CONTROL PANEL -> SCANNERS AND CAMERAS (Note: You may first have to click on PRINTERS AND OTHER HARDWARE or HARDWARE AND SOUND)
2. Verify that the Brother scanner is listed. If the Brother scanner is listed, continue to PART 3. If the Brother scanner is not listed, continue to PART 6 to install the driver.
1. On the computer, Click on START -> RUN or in the START SEARCH line.
2. Type: SERVICES.MSC and press ENTER.
3. Locate WINDOWS IMAGE ACQUISITION (WIA) Service, and double click on it.
3a. If you are not able to locate the service, this indicates and operating system issue. This service exists on all Windows XP/Vista computers. Contact your computer OEM for further support.
4. Check the STARTUP TYPE, and make sure it is set to AUTOMATIC. If itis set to anything else change it to AUTOMATIC.
5. Verify the Service Status.
a) If the Service is STARTED, press STOP, and then press START to restart the service.
b) If the Service is STOPPED press START to restart the service.
*Note: If you receive any error message while restarting the service, orare not able to start the service this indicates an operating system issue. This service controls all scanning operations. If the WIA Service is not started, you will not be able to scan from any scanner, and refer to the Computer OEM for further support.
6. Close WINDOWS IMAGE ACQUISITION (WIA) Service, and close the Services window.
7. Attempt another test scan using the SCAN button on the Brother machine. If the scan is unsuccessful, continue to PART 5.
1. While connected to the Internet, on your computer, Click on START -> RUN
2. Erase anything in the open box and type:
3. Click OK
4. Click SAVE. For the Save-In location choose DESKTOP and click SAVE again. This will save the file to the Desktop.
5. Go to the Desktop and locate the zip file BrWIARegRepair
6. Click UNZIP. You will receive a message stating: 1 file unzipped successfully. Click OK and close the WinZip Self Extractor window. Thefile will automatically be extracted to a Brother folder on the desktop.
7. Go to the Desktop and locate a Brother folder. Double click the Brother folder and then double click the BrWIARegRepair.exe file in the folder.
8. When you see the following message: SETUP COMPLETED PLEASE CLICK OKAND THEN RESTART WINDOWS FOR THESE SETTINGS TO TAKE EFFECT. Code X. (NOTE: X will be 1, 2, or 3). Make a note of the code and restart your computer.
9. Once the computer restarts attempt another test scan using the SCAN button on the Brother machine. If the scan is unsuccessful, continue toPART 6.
Before you perform the uninstall, ensure that you have the software CD or access to the Internet to download the software needed to reinstall.
1. On the computer click on START -> (ALL) PROGRAMS -> BROTHER -> MFL-PRO SUITE -> UNINSTALL. If the software is not present continue to step 4.
2. When asked to confirm that you want to completely remove the software, click OK.
3. When the uninstall is complete, you will be prompted to restart the computer. Click YES.
4. Once the computer restarts, reinstall the software. For instructions, refer to the solution: How do I setup/install my Brother machine with a local (USB/Parallel) connection? #OR- How do I download and install my Brother machine using a local (USB/Parallel) connection?
5. Once the software has been reinstalled, attempt another test scan using the SCAN button on the Brother machine. All drivers have been reinstalled, and the issue should be resolved.

Oct 31, 2010 | Brother MFC-685cw InkJet Printer

1 Answer

How to you scan documents on a BROTHER MFC-420CN printer?

Start the Brother software on your computer, put the document in the ADF (Automatic Document Feeder) and then hit the Scan button.

Apr 05, 2010 | Brother MFC 420CN All-In-One InkJet...

3 Answers

Cant scan??

if installed right it should bring up the program on computer when you change printer to scan and hit start. should be able to select computer on scanner after you switch function to scan on printer.

May 21, 2009 | Brother Multi-Function Center MFC-240C...

2 Answers


1st do you want to scan print in one go?
If so then just use the scan button top row third from right.
If you need to scan and put into a programme to edit then various
programmes will do this.
If you have installed the CD a programme,
Then in the brother box , Brother MFL Suite, a blue box appears in the tray on the computer. open this then on custom scan follow instructions.

Nov 23, 2008 | Brother DCP 115C All-In-One InkJet Printer

1 Answer

Won't scan 8.5 X 14

Go to the "Brother" folder in the Start Menu (Start > All Programs > Brother > 7020) and select the "Scanner Utility." Choose "8.5 x 14", and then reboot the computer. You'll be good to go.

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2 Answers

Will not scan

This was on the Brother web site..

I cannot scan after installing the scanner driver using Windows®/ Mac OS® 8.x-9.x.
Description: Please follow the instructions below

Turn off your machine, disconnect and then reconnect the USB cable to your computer.
  1. Start "Device Selector" by double clicking "Device" in //Library/Printers/Brother/Utilities/Device Selector folder, or by clicking " Model" on the upper-left corner of the Brother Control Center 2.0 and selecting "other".
  2. Select USB as the connection type. Your machine name will appear on the list. Select your machine and click OK
  3. Close the Device Selector
  4. Open your scanning application and test.

Guess it's a long shot.. Hope it helps.

Apr 29, 2008 | Brother MFC-5840CN All-In-One InkJet...

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