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We just purchased a new Belkin Router and we can't get on line using it. Can you help us?

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  • keslk Nov 27, 2008

    We got the computer on line with the new router. Thanks for the healp

  • Arnaud Gaudin
    Arnaud Gaudin May 11, 2010

    does it appear in the "available wireless networks" from your client computer? if so, does it appear as a protected network?

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Try this also

1 Make sure your modem is connected to the WAN port on your router

2 unplug the power to the modem and router then plug in the modem first and wait for it to fully initialize (you will see the lights come on one at a time until they are all lit and the activity light is flashing) then plug in the power cord to the router

3 Open network connections and "right click" your local area network connection and select "status" and look to see if there are numbers in both send and receive packets. if you only see numbers in one of them (usually send) then it is a connection problem with the LAN cable and you need to make sure it is plugged in all the way solid at both ends but if you see numbers in both boxes then click on the "properties button" then click on "Internet protocol TCP/IP" and then properties again and verify that it is set to "obtain IP address automatically" and the same for "DNS server address" then click ok to close the properties box and then before closing the status window click on the "support" tab and where it says connection status verify that it does NOT have an IP address that starts with 169.x.x.x because an address of 169. means that your computer was unable to acquire an IP address from your router and has assigned itself a default 169 address. And it should have an address that begins with 192.168.x.x (BELKIN default is usually 192.168.3.x and x=any number between 2 to 250 depending on how many computers you have connected to your router

(The following is assuming you have cable internet or have already configured your router for ds)l

4 if you see an ip address there that begins with 192 then your router is probably working fine but has for some reason not acquired an internet IP address from your modem or ISP and the best way to check that would be to log into your router Config page (check router instructions for default login password) and once you are in the Config page click "status" and if you see all zeros in the box then click "renew ip" and it will attempt to acquire IP from modem and if it fails then try unplugging modem again and plugging it back in and after modem boots up click renew again or click “IP release” then “IP renew” could be different depending on router.
There must be numbers in the router connection status other than 0’s for the internet to work.

Once there is an address in the router status info then you should be able to connect to the internet if all of the above is ok

But since there are so many different things that it could be then please try the above and if you still can not connect t hen let me know and I will add more info (wow I really didn’t intend on typing this much…lol) but better thorough than not

Posted on Nov 27, 2008

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Suggest you use this site I'm pretty positive it will help you connect..

http://www.portforward.com/english/routers/port_forwarding/routerindex.htm

Just scroll down look for router name and model #.

Posted on Nov 27, 2008

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