Question about Adobe Photoshop CS3 10

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Could not install photoshop elements 6

I get the following error message.

"This installation package could not be open. Verify that the package exist and you can access it, or contact the application vendor to verify that this is a valid windows install package"

I have windows xp that is current.

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  • swillumrs Nov 28, 2008

    I ran dotnetfx.exe and got error 1324. The research to fix that problem seemed to indicate that running registry cleaner would fix it. Did that and still got error 1324 which said "The folder path "Program File" contains an invalid error.



    I than ran .net framework 2.0 - sp1 & .net framework 3.5 sp1. Both cased got the same error. Could not open vs_setup.msi.



    What next? By the way thanks for helping thus far.

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First install a .net update search it on net

Posted on Nov 27, 2008

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I installed photoshop 7.0 on my pc.when i tried to start it the error comes "could complete your request because of missing or invalid personalisation"


Errors such as this could happen when an older version or BETA (testing) version of Photoshop CS has already been installed on the computer, or when your registration information file does not get written properly or is corrupted. When there exists multiple copies of Photoshop in the Applications folder, your system and Photoshop may get confused and encounter conflict with which files it should use to verify personalization. The same case could happen if there is a BETA version of Photoshop currently or previously installed on your computer. This conflict can lead to personalization errors when launching the application.
The Photoshop CS installer personalizes the Photoshop CS application within the Applications folder alphabetically. If multiple instances of the Photoshop CS folder are present, only the first one alphabetically will be personalized. New installations of Photoshop CS (which folder falls alphabetically after the first installation) will not be personalized.
A damaged or incorrectly written personalization file (userreg or ps.sif) can also cause Photoshop to return a personalization error when you start it. Some troubleshooting steps which I recommend are as follows:
Solution 1: Uninstall and then re-install most recent version of Photoshop.
If Photoshop's serial number is not displayed on the bottom of Photoshop CS's sg Photoshop, you may have another version of Photoshop CS on the computer. Uninstall the copy of Photoshop and reinstall it. It is especially important to remove any beta copies of Photoshop you may have.
How to remove and uninstall Photoshop: 1. Move any personal files from the Adobe Photoshop CS folder(s) on the hard disk to another location. 2. Uninstall Photoshop from the control panel 2. Delete all Adobe Photoshop CS folder(s) in the Applications folder if there are any. 3. Drag the Users/[user name]/Library/Preferences/Adobe Photoshop CS Settings folder to the Trash. 4. Insert the Photoshop CD-ROM, double-click the installer file in the Photoshop folder on the CD-ROM, and then follow the on-screen instructions to complete the installation.

Solution 2: If the reinstallation did not work, download the Adobe Creative Suite Cleaner Tool at http://www.adobe.com/support/contact/cscleanertool.html
Just follow the instructions on the same page mentioned. This will help you clean out all the files of Photoshop that was installed to your system, as well as the registries that may also cause conflicts.
Solution 3: Use the ImageReady personalization file.
If Photoshop's serial number is displayed on the splash screen, or you performed the solutions referred to above, the cause of the errors is a personalization file that is not written correctly or is damaged. If you can successfully open ImageReady, you can use ImageReady's personalization file for Photoshop.
To Use the ImageReady personalization file: 1. Ctrl+click the Adobe Photoshop CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents. 2. Open the Contents folder, and then open the Resources folder. 3. Locate the USERREG file in the Resources folder, and drag it to the desktop. Keep the Resources folder open. 4. Ctrl+click the Adobe ImageReady CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents. 5. Open the Contents folder, and then open the Resources folder. 6. Locate the USERREG file in the ImageReady Resources folder, and copy it to the Photoshop Package's Contents/Resource folder. 7. Close all open folders, and restart Photoshop. Restart ImageReady to make sure that the USERREG file was copied, not moved, to the Photoshop Package's Contents/Resource folder.
Solution 4: Replace the Photoshop .sif file.
If Photoshop does not open without error, also replace the .sif file: 1. Ctrl+click the Adobe Photoshop CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents. 2. Open the Contents folder, and then open the Resources folder and the ASN folder in the Resources folder. 3. Locate the PS.SIF file in the ASN folder, and drag it to the desktop. Keep the ASN folder open. 4. Ctrl+click the Adobe ImageReady CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents. 5. Open the Contents folder, and then open the Resources folder and the ASN folder in the Resources folder. 6. Locate the PS.SIF file in the ASN folder, and copy it to the Photoshop Package's Contents/Resource folder. 7. Close all open folders, and restart Photoshop. Also restart ImageReady to make sure the PS.SIF file was copied, not moved to the Photoshop Package's Contents/Resource folder. 8. In setup editor, under components, expand the Typelibrary.tlb component. Expand advertising and remove all entries under it. (should be only one.) Compile and install.

Jul 02, 2011 | Adobe Photoshop 7.0 for PC

1 Answer

Install photoshop elements 6 for windows 7, it does not open at all after installation.


You have to wait for the information about the compatibility of the Adobe Photoshop Elements 6 and Adobe Photoshop Elements 7. You can upgrade to Adobe Photoshop 8 which is completely compatible with Windows 7. You can check the compatibility here. Check event viewer for the error message, for this click on start menu type Event Viewer and press Enter. It would be better to check with Adobe for what operating systems that Photoshop Element 6 would be supported. However you can try installing Adobe Photoshop Element 6 in a fresh installed Windows 7.
I hope this helps.

Apr 21, 2010 | Adobe Photoshop Elements 6: Windows

2 Answers

When attempting to start Adobe Photoshop Elements 2, I get this message " Could not complete your request because of missing or invalid personalization information." Using a PC running XP home service pack...


OK, loads of different fixes for this, have fun.

These errors are caused when a version of Photoshop CS is already on the computer, such as a beta copy, or if your registration information file does not get written properly or is damaged. If multiple copies of Photoshop are in the Applications folder, or if a beta or tryout version is installed in addition to the regular version, the system and Photoshop may confuse which files to use to verify personalization. This confusion can lead to personalization errors when launching the application.

The Photoshop CS installer personalizes the Photoshop CS application within the Applications folder in alphabetical order. If multiple instances of the Photoshop CS folder are present, only the first one alphabetically will be personalized. New installations of Photoshop CS (which folder falls alphabetically after the first installation) will not be personalized.

A damaged or incorrectly written personalization file (userreg or ps.sif) can also cause Photoshop to return a personalization error when you start it.

Do one or more of the following solutions:

Solution 1: Remove and then reinstall Photoshop.

If Photoshop's serial number is not displayed on the bottom of Photoshop CS's splash screen upon opening Photoshop, you may have another version of Photoshop CS on the computer. Empty the trash, remove the copy of Photoshop and reinstall it. It is especially important to remove any beta copies of Photoshop you may have.

To remove and then reinstall Photoshop:

1. Move any personal files from the Adobe Photoshop CS folder(s) on the hard disk to another location.

2. Delete all Adobe Photoshop CS folder(s) in the Applications folder.

3. Drag the Users/[user name]/Library/Preferences/Adobe Photoshop CS Settings folder to the Trash.

4. Insert the Photoshop CD-ROM, double-click the installer file in the Photoshop folder on the CD-ROM, and then follow the on-screen instructions to complete the installation.

Solution 2: Remove and then reinstall Photoshop in another location.

If you uninstall and reinstall and still get personalization errors, or if you cannot locate an installed copy, uninstall any copies you find, empty the trash, and then remove Photoshop, and then reinstall Photoshop in another location that is alphabetically in front of any other installation.

To remove Photoshop and install it in a new location:

1. Move any personal files from the Adobe Photoshop CS folders on the hard disk to another location.

2. Delete all Adobe Photoshop CS folders in the Applications folder.

3. Drag the Users/[user name]/Library/Preferences/Adobe Photoshop CS Settings folder to the Trash.

4. Create a subfolder in the Applications folder, that is named differently from the default Photoshop install folder (Adobe Photoshop CS), and is is alphabetically in front of the other version of Photoshop, such as \Applications\aaaa\Adobe Photoshop CS.

5. Reinstall Photoshop CS and select the new subfolder (created in Step 4) as the install folder when prompted for the installation location.

Solution 3: Use the ImageReady personalization file.

If Photoshop's serial number is displayed on the splash screen, or you performed the solutions referred to above, the cause of the errors is a personalization file that is not written correctly or is damaged. If you can successfully open ImageReady, you can use ImageReady's personalization file for Photoshop.

To Use the ImageReady personalization file:

1. Ctrl+click the Adobe Photoshop CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

2. Open the Contents folder, and then open the Resources folder.

3. Locate the USERREG file in the Resources folder, and drag it to the desktop. Keep the Resources folder open.

4. Ctrl+click the Adobe ImageReady CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

5. Open the Contents folder, and then open the Resources folder.

6. Locate the USERREG file in the ImageReady Resources folder, and copy it to the Photoshop Package's Contents/Resource folder.

7. Close all open folders, and restart Photoshop. Restart ImageReady to make sure that the USERREG file was copied, not moved, to the Photoshop Package's Contents/Resource folder.

Solution 4: Replace the Photoshop .sif file.

If Photoshop does not open without error, also replace the .sif file:

1. Ctrl+click the Adobe Photoshop CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

2. Open the Contents folder, and then open the Resources folder and the ASN folder in the Resources folder.

3. Locate the PS.SIF file in the ASN folder, and drag it to the desktop. Keep the ASN folder open.

4. Ctrl+click the Adobe ImageReady CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

5. Open the Contents folder, and then open the Resources folder and the ASN folder in the Resources folder.

6. Locate the PS.SIF file in the ASN folder, and copy it to the Photoshop Package's Contents/Resource folder.

7. Close all open folders, and restart Photoshop. Also restart ImageReady to make sure the PS.SIF file was copied, not moved to the Photoshop Package's Contents/Resource folder.

8. In setup editor, under components, expand the Typelibrary.tlb component. Expand advertising and remove all entries under it. (should be only one.)
Compile and install.

I know its a lot, but Adobe is a complicated program:) Source(s): http://kb.adobe.com

Aug 10, 2009 | Adobe Photoshop Elements 2.0

2 Answers

I have the following message and I understand the problem may be with Adobe Photoshop Elements 6 The appplication has failed to start because connAPI.DLL was not found. Re-install may fix the problem


Hi there.

Do one of the following solutions: Solution 1: Remove the NOKIAManager.mox file.

  1. Exit Photoshop Elements.
  2. Open the C:\Program Files\Adobe\Photoshop Elements 6.0\moxplugins folder.
  3. Move the NOKIAManager.mox file to the Recycle Bin, or another location such as your desktop.
  4. Restart your computer.
Note: The NOKIAManager.mox plug-in file is required for Adobe Photo Downloader to download photos from a Nokia mobile phone. If you use a Nokia mobile phone, use Solution 2. If you later decide to use a Nokia mobile phone, either move the NOKIAManager.mox file back to the original location or reinstall Photoshop Elements.
Solution 2: Install or reinstall the Nokia PC Suite software.

Note: Only use this solution if you connect a Nokia mobile phone to your computer.

In order to communicate with a Nokia mobile phone, your computer must have the Nokia PC Suite software installed. Install the software to allow Adobe Photo Downloader to communicate with the phone and download photos from it. If you have previously installed Nokia PC Suite but are still getting this error message, uninstall and reinstall the software or upgrade to a newer version. For more information about Nokia PC Suite, contact Nokia or visit the Nokia web site.

Solution 3: Disable Adobe Photo Downloader.

  1. Open the Organizer in Photoshop Elements.
  2. Choose Edit > Preferences > Camera or Card Reader.
  3. Disable the Auto Launch Adobe Photo Downloader On Device Connect option.
  4. Click OK.
Note: This solution will prevent Adobe Photo Downloader from starting when Windows starts, and it will not appear automatically when you plug in a camera, card reader, flash memory drive, or other memory device. When you plug in one of these devices, and in order to download photos into the Organizer, you will need to start Photoshop Elements and choose File > Get Photos or Videos > From Camera or Card Reader.

Good luck and thanks for using FixYa!!

May 01, 2009 | Adobe Photoshop Elements 6: Windows

1 Answer

When trying to open adobe reader 8.1.1 get following message: patch package could not be opened. verify that the patch package exists and that you can access it, or contact the application vendor to verify...


it sounds like the application that is needed to uninstall the version 8 is corrupted or missing. Try reinstalling version 8 first then uninstall it before loading version 9. If you can reinstall version 8 and it asks you if you want to repair or install, choose install to get all of the files back before uninstalling it again. Always uninstall from add/remove programs. If deleting it from program files instead of uninstalling it correctly it will cause problems.

Oct 22, 2008 | Computers & Internet

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