Ive had my zen for a year and suddenly the computer...or anyone elses ive loaded the software onto will not load the music library. the player sometimes docks and the computer recognises the usb connection but then i get a message saying its not connected properly..is it the cable or is my player dying?
i have 400 albums to save off the thing before it dies
its only a zen not any of the new ones so im not sure i can buy a new cable
thanks for any amazing advice
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Re: my zen refuses to connect now!
Make sure you have media player 11 If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this. Download recovery tool off creative's website. go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them Also told Microsoft hotfix causes this problem try uninstalling the last hotfix If that doesn't fix it trythe USB cable
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my zen xfi2 dont load, when i connect it to the PC, cant see the device. ive been installing firmware and it wrote something that i have noticed but hvnt read. now cant update back to the old firmware. when i start my player it just shows the creative and zen intro in like 2 secs but then turn off. please elp me :(
Yes, but you also need to load the ZEN software onto her computer so that you can add music to the player. You can load the playlist several ways, using Yahoo music, Windows Media Player, or using the Zen Media Explorer.
i had the same problem but solved it, it seems that the usb driver does not always install with the software installation so you must install using the DEVICE MANAGER make sure first your mp3 player is connected, so ( copy & paste) your software to desktop, then go to CONTROL PANEL, then SYSTEM, then HARDWARE then DEVICE MANAGER, in device manager you should see ( zen v plus ) with a yellow question mark above it, which means the drivers are missing, click onto that and follow instructions to install the drivers which you will find in the software you have pasted to desktop. good luck, tony spain
vista is not supported . you can try this: you should not have had to install anything for the Zen to work on Vista. If you have installed any Creative software, remove it. Reboot, plug your player in, open Device Manager, and remove the device that shows up representing your player (completely uninstall it). Reboot again, and plug in your player. It should be recognized now.
If that still doesn't work, then boot your player into Recovery Mode, and perform both a Disk Cleanup and a Reformat. Reboot the player and try plugging it in again.
if it still doesn't try another computer and upload the latest firmware to it and then try it on your pc after firmware is loade
Find an XP computer with WIndows Media 10 only nothing higher. If you can't find a computer like that uninstall any WMP newer than WMP 10 and then reinstall WMP 10. There is a bug in WMP 11 and its just best to avoid this until you have upgraded your firmaware to 2.x. If you don't have the newer firmware 2.x download it. Now click on the firmware program then on your Zen Xtra select Load OS when prompt to connect the USB cable going to your computer. It should see your Zen now and should pop up that stupid window that you need to scroll at the bottom and click agree to get rid of then your Zen should reboot a few times don't touch it!! It will tell you when its done. If you can't get it to see your Zen try plugging and unplugging the USB cable. The best way is to do a fresh install of Window XP SP1 and install noting but WMP 10. You also can d/l the 1.x firmware then load it then load firmware 2.x then just agree with everything and it should work. I have upgraded and updated 6 of these Zen Xtras. Anyone that want a 120G Zen Xtra I am on Ebay: cheap-xbox-drives I also can do upgrades to your existing Zen Xtras Players.
i called the company and they told me to connect it to the computer, hold the reset button in and hold the play or power button in for 5 sec.....(i cant remember which tho). then say reboot the mp3...it won't delete whats on the mp3 player and it'll just set everything to its default and then the computer should rec. it