Question about Tomtom ONE GPS Receiver

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Frozen screen I have a tomtom one the screen just froze. I have an orange screen with TomTom one and it will not turn on or off. I connected it to USB port but it cannot be found by the computer

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  • Anonymous Mar 20, 2009

    I have a tomtom one the screen just froze. I have an orange screen with TomTom one and it will not turn on or off. I pressed the reset and when I turn it on again -- it's just the same screen.

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I have had a frozen screen on my TOM TOM - I solved this problem by resetting the TOM TOM. I did this by pressing the pinhole reset buttom on the back of the unit - labled RESET.

Posted on Nov 27, 2008

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When I switch on a message about connecting to my computer always comes onto the screen. Can I turn off this message?


This message is usually shown (only) when your TomTom is connected to a computer (USB port). If your TomTom GPS is not connected to a computer when you switch it on, this message should not display.
If this is not the case, try re-booting your GPS, by holding down the ON/OFF button (for a long while) until the GPS turns off, or by using the RESET (pin hole) ... and see if it fix the issue.

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If it doesn't continue to show the license and owner screen, it means that the TomTom (navigation) software is not running properly. Often it means that the software is corrupt, and it has to be repaired or replaced.

If you are able to connect the TomTom device to a computer (using the USB port), select the TomTom disk, right click and select Properties, and run the TOOLs to check and repair the (TomTom) disk. After completing the repair, disconnect it (from the computer), restart the TomTom - turn it off and turn it back on, and see if you get it going normally. If not, you'll need to restore your navigation software from your backup and see if it works. Or you can download the navigation software from the TomTom website and copy it onto your GPS device.

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Try to use another computer or another usb port for it. You could also try different usb cable that fit´s into tomtom´s connector.

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I have connected to my computer but nothing happens.


I presume that you are using the docking unit, so plug it into a usb with the tomtom turned off, then when you turn it on it should boot up the tomtom home prog.
If that doesn't work, remove any existing tomtom home prog from your PC and try again.
Download tomtom home from your CD or from the website.
If you have aquired the unit second hand it may be blocked due to security reasons.
The only way to sort it then is to mail TomTom and give them your serial number and an explanation !


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got me I just installed the software on mine today and have yet to see anything but the blank tom tom on my screen

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Frozen


Hook the Tomtom using the USB cable to your computer4.gif. You should see the Tomtom drive under My Computer as a drive letter.

Backup1.gif all data1.gif from the Tomtom to a folder on your computer. Now select the Tomtom drive and right click, select properties, select tools, and then Check now. Allow the computer to fix any problems with the Tomtom drive. Once this is completed. Remove the USB cable and do a reset. Now turn on your Tomtom and it should work.

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TomTom 520 won't start


Hi all,
I got the following response to this little problem. Will try it out and hopefully my 520 will work again soon.

To ensure that your device is correctly connected to your PC, please do the following:-

STEP 1 Run the Registry Cleaner Tool

• Disconnect the TomTom and remove any USB devices from your PC, If you use a USB Hub, please disconnect that also.
• Run the RemoveRegEntries tool. You can download it from :-http://tomtom.com/lib/img/cs/S4S/files/RemoveRegEntries_TTGOv1.exe
A Black window will appear briefly then close.
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• Reboot your PC

STEP 2 Connect the TomTom

• Make sure the device is fully charged before connecting it to the computer. Ideally a mininum of 4 hours charge.
• Reset the device using a paper clip (see http://www.tomtom.com/6965). When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on just yet.
• Ensure that your TomTom has power connected to it. There should be a green light on the TomTom unit. If your device came with a Home Charger, please make sure that is plugged in to the TomTom also.
• Connect the TomTom to a USB port on the back of your PC. We strongly suggest that you use a USB 2.0 port and not a USB 1.1 Port. (USB 2.0 ports are faster USB ports, which are standard on all modern PC's, older PC's and some laptops may still use USB 1.1 ports which are slower and can prevent some USB devices from connecting properly).

STEP 3 Switch the TomTom On.

• On your PC, open My Computer
• Now switch the TomTom On while it is connected to the PC with the green light on.
• Look at My Computer, do any disk drives appear as you switch the TomTom On? If so, which drive letter is it?
• Double click on the TomTom disk.
• What files and yellow folders do you see?, please make a note of them and reply back with what files and yellow folders you see. If possible, please provide us with a screenshot showing all the details.

If the device is NOT listed as a 'Removable drive' under 'My Computer' when you switch the TomTom On, try the following:-

STEP 4 Check Device Manager

• Disconnect the TomTom from the computer.
• It is likely that you have a Firewall on your PC, in some cases, Firewalls can prevent USB devices from being recognized by the PC. We suggest configuring your Firewall and security settings to allow all USB devices to connect to your PC. Once you have done this, we suggest trying the steps above again.
• Go to 'Start' and right-click on 'My Computer' and select 'Properties'
• Select the 'Hardware' tab
• Expand 'Disk drives'. If the TomTom device is shown there with a red cross, right-click on it and select 'Enable'
• Check under 'My Computer' to see if the device now shows up as a 'Removable drive'.

We also suggest it is a good idea to try to connect your TomTom to another PC to see if you get the same problem.

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TomTom frozen


My TomTom One is acting up. All of a suddent, it has a hard time finding a valid GPS signal. Then, it sometimes becomes frozen at the first screen when you turn it on. When I try to connect to the computer, the menu page comes up on the computer screen, but the unit does not respond to anything. This unit has operated smoothly until now and I have done nothing to change it. Any ideas?

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