Question about Creative Labs Zen Digital Media Player

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Creative Zen Firmware Problem

It suddenly happened. I have my Creative Zen just one year and a half and last time that I tried to turn it on it just did not. I did not smashed it or soaked or anything. I reset it. Cleaned it up, Formated all, and the same message is coming........ Firmware Problem!!!! I have tried it all. I downloaded the Creative Zen Firmware 1.03.04 as the Creative site suggests, but my laptop just dont detect the device at all. Any suggestions????? i was syncing my music from my creative zen to my computer. My computer suddenly did a security update, and now my creative zen just says firmware problem. I have reset it multiple times and i downloaded the recovery thing but it wont detect my player. anybody know how to fix it?

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  • monishagowri Dec 07, 2008

    I got my creative zen few weeks back.. my computer doesnt detects my zen starting from the day i purchased it...

  • Anonymous Dec 16, 2008

    My Problem is that is it won't let me put videos on it

  • squishy101 Dec 18, 2008

    I have had my Zen since September and now it wont even turn on i have reset it, and it only turns on when I plug it into my computer.

  • lildirty Dec 23, 2008

    my display is black and when somthing comes up it says firmware problem or zen pops up and frezze

  • gologo Dec 27, 2008

    my zen creative show firm ware prob wat could be solution

  • gologo Dec 27, 2008

    can i put videos on my zen creative 5gb space

  • logansmom742 Dec 31, 2008

    I have windows XP sp3 and the same thing is wrong! Can't update the firmware cause it says "player not connected" when it most certainly is connected!

  • M_Warin Jan 03, 2009

    I've had mine for less than a week, and when I was out walking and listening to music it suddenly died, although it was fully charged. When I got back home and plugged it in, the computer says it cannot detect it.

  • mcoleman774 Jan 05, 2009

    I have the same problem. I received my Creative Zen for Christmas 2007 and have had this mysterious problem before. I returned the original device within 30 days. I had the same problem two months later. I retired it to a junk drawer because the store that sold it to us would not take it back and nothing worked. On a lark, I turned it on Christmas eve 2008 and miraculously it turned on and worked without a problem until this morning. Now its totally black, off, no signal, no lights, nothing. It is undetectable by my computer even though its plugged in, even after shutting down my computer and restarting.

  • DerUU Jan 09, 2009

    Same problem here, suddenly it died, no one solution provided for the recovery manager works, no format, nor reset, no upgrade firm, no clean up works.

  • dimitri_igor Jan 13, 2009

    i have the same problem, i see there are a few of us...
    what about a solution, where is it?!

  • lil brendon Feb 09, 2009

    yah i have the same prob it cant turn on i dont know wat to do so plz help

  • Anonymous Feb 10, 2009

    i want to download music

  • ajbungay Feb 10, 2009

    I have almost the same problem but my player works perfectly its just when i plug it into my pc it charges but dosent show up as connected.

  • Anonymous Feb 11, 2009

    my creative zen screen is black.. i was just watching a video on their and it cut off. what do i do?

  • Pawelkpl Feb 11, 2009

    have U tried reset it in by reset button ? (it is small hole on edge)

    pk

  • miindaugelis Feb 14, 2009

    NEWEIKIAJOBANAS MP3 MANO

  • rickjen Feb 18, 2009

    I plugged my MP3 player in the computer at night to charge it and in the morning I unplugged it. A few hours later, I tried to turn it on, and it wouldn't.The screen remained black. When I got home, I plugged it back into the computer and it said firmware problem. then I turned it off and it won't come back on again. Please help!!!!!!!!!

  • Anonymous Feb 23, 2009

    was just listenin to mine nd it suddenly just turned off!!i then went 2 reset it nd wen i turned it on again it wudnt come on now my computer wont detect it at all!!wats goin on??it was perfectly fine b4!!>:(

  • millwall53 May 17, 2009

    when i turn on it keeps coming up as firmware problem

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Press play/pause, press reset button and slide power button
will bring u to recovery mode

then u reload firmware and it will erase the firmware and will connect it again to windows. then u download and install a new firrware fromc reative site and voilla.

cheers

Posted on Apr 25, 2009

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Pkjjhkjhkjhkj

Posted on Feb 11, 2009

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ctf1800
  • 4402 Answers

SOURCE: Creative Zen Firmware Problem


try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

Posted on Jan 23, 2008

  • 9 Answers

SOURCE: Creative Zen Firmware Problem

Most likely, the motherboard problem.

Posted on Jul 04, 2008

SOURCE: Creative Zen Firmware Problem

that **** happen to me too and that shity creative is nothing but junk

Posted on Aug 08, 2008

patriothater
  • 4 Answers

SOURCE: Creative Zen Firmware Problem

There's an updated firmware download: Firmware 1.32.01. Try downloading that.

Posted on Aug 15, 2008

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1 Answer

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It's from the firmware, I've had the same problem and I've gotten the white screen of death. Any suggestions? The power light turns blue but the screen is either black or white, it won't turn off unless I click the reset and then won't turn on until 10+ tries of doing the hold down power button, click reset while plugged in PC thing.

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There's an updated firmware download: Firmware 1.32.01. Try downloading that.

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that **** happen to me too and that shity creative is nothing but junk

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about this issue of creative zen wherein the device is not booting up to the normal os. and is not being detected by your computer, and giving you options to clean, reset, and format. my brother and i own creative zen, my brother own zen 4GB and i own 16gb. i don't have any problems at all. but my brother does. what i did is i just download the firmware version of my brother's zen that is missing which is version 1.03.04_0.6.1. unfortunately you will not find this firmware version at creative website.
i checked a website and i found this.
it's at http://drivers.softpedia.com/get/Other-DRIVERS-TOOLS/Others/Creative-ZEN-4-8-16-GB-Firmware-10304.shtml

just perform this steps and you're good to go.

1. download the firmware for your zen.
2. connect your zen to your pc.
3. run the executable file (firmware).
4. just follow the on-screen instructions on your computer and you're good to go.

hope that this step will help you guys out.

if you have any questions about fixing this kind of problem. or if this step won't help you.
email me at john.yapchapco@gmail.com

i'll be more than happy to help you guys with this kind ok issue.
god bless and enjoy listening to your favorite music.

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have you download the latest firmware from creative?
http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1

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13 Answers

Creative Zen Firmware Problem


press play/pause, press reset button and slide power button
will bring u to recovery mode

then u reload firmware and it will erase the firmware and will connect it again to windows. then u download and install a new firrware fromc reative site and voilla.

cheers

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Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

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do you have all the latest firmware?
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try creative recovery tool
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