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My printer will not print a document. When I display the print queue it states "collecting printer status". It has been 2 days now and the print queue displays the same message. Hopefully, you can help me out. I have checked everything I know to check. Thank you for your help!

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  • c r
    c r May 11, 2010

    what printer are you using? hp, brother, etc. you may have lost the driver or had a software problem come up. try re-installing the printer software after checking the following location.



    start, settings, printers and other hardware. check to see that the printer is properly selected as the default printer.

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  • 183 Answers

Please Reinstall the Driver software it will resolve you Issue

Posted on Nov 27, 2008

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Spooling error


What make and model printer ?
There are a variety of reasons why a printer may feed a blank page through. This is, in some cases, an error. In other cases though it is a mistake in the page count or a simple matter of the printer trying to maintain itself.
Maintenance If a user has just loaded new paper into the printer or if an error message has recently been cleared the printer may run a blank page through.
Usually this is to make sure that the print path is now clear and that the next sheet it positioned correctly for printing.
Page Count
When a document is edited there is sometimes a blank sheet left at the end of the document. So, for example, if a 10 page document is edited down to nine pages, the computer and printer still sometimes read it as a 10-page document when a user hits the print key.
Page Separator
In some cases where a large number of documents are being printed, users may set a blank page separator.
This puts a blank page between copies of a document to show where one ends and the next begins.
A quick look at the printer's settings or control panel will tell you if this option has been turned on.
Fix a Printer Spool Error
When you send a job to your local or network printer, the print spooler is what keeps track of that job's location in the queue.
If the print spooler is not running, your job will not be able to reach the printer, so it is important to know how to resolve print spooler errors when they occur.

Click on the "Start" button and choose "Control Panel" from the menu.
Double-click the "Printers and Faxes" icon and locate your printer.
Double-click on the printer to get the list of jobs in the queue.
If you see any jobs in an error status, right-click on those jobs and choose "Cancel" from the menu.

Close the "Printers and Faxes" window and double-click on the "Administrative Tools" icon. Choose "Services" from the menu.
Scroll through the list until you see "Print Spooler," then right-click and choose "Start" from the drop-down list.
This restarts your print spooler and allow your jobs to print.
Right-click on "Print Spooler" again and choose "Properties" from the menu.
Go to the "Startup" option and set it to "Automatic."
This ensures that the print spooler starts each time your computer does.
Print spooler
http://social.technet.microsoft.com/Forums/en/itprovistaprinting/thread/cad5221a-d21b-4bf0-8e86-cacae254cb52

Apr 27, 2013 | Packard Bell PC Desktops

1 Answer

I cannot get my document printed. when i try to print I get the message printer is busy then , another message that states a printing error occurred appears


Open Notepad and type the following lines:
net stop spooler
del %systemroot%\system32\spool\printers\*.shd
del %systemroot%\system32\spool\printers\*.spl
net start spooler

Save it in your root directory as: C:\DeletePrintJobs.cmd
Create a shortcut for it and move it to your Desktop

Now everytime you have print job(s) that got stuck in the print queue
go to your desktop and Double Click on the DeletePrintJobs.cmd

It will clear all pending print jobs in the print queue and allow you to
print new jobs again.

Jul 18, 2011 | PC Desktops

1 Answer

Computer says "queue is offline"



Check:

Printer Spool offline:

Disconnect the USB cable, go to RUN and type in services.msc and then find print spool and right click, then choose restart.


Also on the computer:

Start-->printers and faxes-->right click on the printer-->properties-->make sure it

Jan 21, 2011 | PC Desktops

1 Answer

I purchased a hp deskjet D1660 printer and installed it on my laptop, it will not print anything. All the documents are pending . I have turned it off & on restarted my computer, reinstalled the...


Hi,

There seems to be print job stuck in queue and needs to be deleted.

Click the link below to know how to resolve the print job stuck in queue issue.
Link

Thank you for contacting FixYa

Nov 09, 2010 | PC Desktops

1 Answer

Microphone not working- I have: updated the driver; run the troubleshoot options; gone into All Programs/audio and adjusted the main volume. It is Realtek. I have tried everything using Line In option...


The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
    • USB: Ensures that the USB connection from your computer to the HP product is working correctly.
    • Network: Ensures that the network connection between your computer and your network is working correctly. If the tool detects a network connectivity problem, you will be prompted to run the HP Network Diagnostic Utility for better results.
  • Spooler : Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
  • Online status : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Device manager : Checks for problems in Device Manager that would prevent printing.
  • Print queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port : Checks the port settings for the HP product.
  • Driver : Checks for alternate-driver settings.
  • Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Default printer : Checks the default printer setting and prompts to select the HP product as default (optional).

Oct 26, 2010 | HP Pavilion m7100y (PX189AV) PC Desktop

1 Answer

Canon 4150 wont print , goes into queue


Have you gone into the queue and deleted the print jobs and started again? Do you have any error lights? If so there could be a hardware problem with the printer.
Try taking out the toner and putting it back in. Sometimes that will force the printer to reset intself.
If that doesn't help then you may have to delete the printer from the system and re-install it.

Apr 13, 2009 | PC Desktops

1 Answer

Brother MFC-490cw stopped working


I would think so! Here's how to contact them. They will need your model# and serial# of your printer:

7777 North Brother Blvd.
Bartlett, Tennessee 38133
1-877-BROTHER (877-276-8437)
901-379-1215 (fax)
M-F, 9:00am to 8:00pm Eastern Time

Jan 10, 2009 | PC Desktops

2 Answers

My printer will not print anyhting I have sent from my computer. I have tried to test print, command prompt to print and still nothing. I also went in to see how many things were waiting to print and there...


disconnect printer from computer
cancel documents in queue
if using a straight USB connection, delete all instances of printer. else remove duplicate printer icons.
reboot & reconnect printer (swap cables if not detected)

Oct 10, 2008 | PC Desktops

1 Answer

When going to print to a laserjet 4000pclx printer I get an error code 7900FE. What is it and how do I fix. it.


If you have cleared the print queue so there are no outstanding 'faulty' files; it's worth knowing that the 79.00 error can also be caused by poorly fitting or incompatible memory cards.

To clear the printer queue on PC

click on start
click on run
type: services.msc
scroll down to print spooler
right click on this service then press restart
exit out and try again other wise continue below..

Can you make sure they are firmly mounted?

Remove all communication cables so that only the power cable is connected.

Remove the Jetdirect card, if installed.

Remove any other accessories, such as the envelope feeder.

Hold down the green "GO" button.

Turn the printer on.

When the words "Cold Reset" appear in the display, release the green "GO" button.

When "Offline" appears in the display, press the green "GO" button. "Ready" should appear in the display.



NOTE: If the words "Cold Reset" do not appear in the display, hold the "GO" button down until you hear the motors rotate. The words "Restoring Factory Settings" will appear in the display if the "Cold Reset" was performed successfully.

Turn the printer off once the printer displays the “Ready” message.

Reinstall each of the above-mentioned components, one at a time, turning the printer on and off again each time a component is installed.

Continue installing and power-cycling until all accessories are installed and the printer is at a “Ready” state.

If it is determined that one of the components is responsible for the 79.00FE error, refer to next.

If the printer will not return to a “Ready” state after removing all of the components and performing the cold reset, try a different power source by moving the printer to a different location and plugging the power cord directly into the wall.

If the printer continues to display the 79.00FE error, upgrade the firmware. A firmware DIMM can be obtained from the HP Parts Store at http://www.hp.com/buy/parts . Version 6.36 Firmware DIMM is Part Number C4251-67905; however, part numbers are subject to change without notice.

If the printer still continues to display the error, contact HP for further assistance.

Jul 28, 2008 | PC Desktops

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