Question about IBM Aptiva E 572 (2174572) PC Desktop

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My dad's computer won't turn on

He's in AZ I'm in CT. Talk about remote support. He's got an IBM Aptiva 2174 model 572 s/n am71xp2. He said he got it to turn on the other day, but now it won't. Help me so I can help him please?

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  • wheatonranch Nov 27, 2008

    Thank you both. In talking with dad, we had him try the above options. We're thinking the power supply is bad or going... He's going to have someone look at it out there. Thank you though!

  • c r
    c r May 11, 2010

    have him check all power connections, breakers, even the rocker switch on the back to the pc power supply. does anything light up? are any sounds at all coming from the pc? if he has a neighbor who has a pc, have him get some help there, if he can. long distance repairs, and no information to go on make it near to impossible to provide any assistance.

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This is a very old computer, probably seen better days. Sorry.

Posted on Nov 27, 2008

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Chessmaster2 has some good points... you need to make sure your computer is getting power first... a lot of motherboards have a tiny green light that is on when computers are plugged in but off. If you are not sure what a mother board is, then you probably can't do much more than what chessmaster2 gave you. By the way, if this computer is old, the majority of computer problems that you've described are because the power supply is bad. A lot of people don't regularly (2x a year) blow out the dust from their computer. So it collects dusts which then block the ventilation holes, so things overheat and go out, and typically that is the power supply.

Posted on Nov 27, 2008

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Ok, I'm trying to help my dad, he's got an IBM aptiva 2174 model 572 s/n am71xp2. He's in AZ and I'm in CT. He said he got it to turn on the other day, used it, then shut it off and now it wont' turn on....


the cords etc only fit one way in one place... exploded parts view on computer equipment ? forget it, how do you think us technical guys survive ? :) seriously though, try checking the power delivery from the power cord before it plugs into the transformer, then check if the transformer is delivering power... voltage meter and common sense not to electrocute yourself ( or your dad in this case ) would be wise. further remove the battery and see if it works with the mains plugged in without a battery ( faulty battery perhaps )

Its more than likely the transformer though and these can be purchased at reasonable proces either at a dedicated IBM aftermarket parts supplier, IBM themselves or trawl the net...


good luck

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