Question about Rio Carbon MP3 Player

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Dropped it once and now it's completely unresponsive

I was standing in line at the grocery store, dropped it (didn't fall far or bounce around a lot), and now it's completely unresponsive. I've had it for about 6 monts and I hadn't dropped it before this. The player looks like brand new and nothing seems to be loose, broken or missing, so I can't figure out what's wrong. I'm sure it's something internal, but I don't know where to take it to get it fixed! Please help! Does anyone know of either an electronics chain that will fix Rio mp3 players or, if not, a local Chicago business? Please help because it's practically brand new and I really don't want to have to buy a new one!

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  • Kaelin Telschow Jan 09, 2007

    Oh, and I tried restarting it using a paper clip, but that isn't working either.

  • Kaelin Telschow Jan 18, 2007

    I took the exact same steps you did and have had no luck whatsoever! I've contacted several electronics stores such as Circuit City and Best Buy, and although some of them will repair mp3 players, most of the time it's iPod's or bust. None of them work with Rio products. I guess we'll just have to keep our fingers crossed that someone will post an answer! :(

  • Kaelin Telschow Jan 19, 2007

    I'd had my Rio for about 3 months when I dropped it for the first time and broke it. It sucks because I'd taken really good care of it and it looked brand new. After scouring the internet looking for anyone that could repair it or at least provide tech support, I didn't find anything, so I broke down and bought an iPod video. It's so stupid that Rio provides absolutely no repair services unless you're under the 30 day warranty...they only give you the option of buying a refurbished one at basically the same price as a new one!

    If you're looking at iPod's, you might want to check out Best Buy. They've matched the selling price listed on Amazon and it's the lowest price I've seen anywhere. Even though they're the same price, I opted for Best Buy because they have really good serivce plans and with Amazon you'd have to mail your iPod in (which would take weeks), whereas with Best Buy you could just drive to the store.

    What I did to avoid shipping costs (and also because I didn't want to wait for it in the mail!), I ordered it online and chose the store pick-up option. It was nice too because their iPod's aren't on sale in stores, and by doing the store pick-up you lock in the internet sale price. Best of both worlds! I bought the iPod video 30GB and it was $237.49 (Their Nano's are from $142.99-$189.99), plus I got their 3-year extended warranty because I'm not taking any chances this time! I really like it so far and iTunes is really easy to use. After using it, I realize I probably should have gone for one in the first place...but oh well :)

    Hope this helps!

    Hope this helps!

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3 Answers

I've dropped mine loads of times and nothing's happened, but now mine won't turn on after a charge. It doesn't do anything just blank, I've tried resetting as well, with paperclips.

Posted on Jun 12, 2007

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I have had my Rio Carbon for several years and have been very happy with it--until today when I dropped it on my kitchen floor and I am getting the "upgrader" screen and the Rio software tells me it is in "recovery mode". I tried the paperclip thing and all of that, to no avail. I was going to reformat it, but the computer, while it recognizes that I have the Carbon plugged it does not recognize a disk as being present. I guess, like the others above, I broke the harddrive with one drop.

Posted on Apr 01, 2007

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I apologize this isn't a solution but I wanted to let you know that I dropped my Rio Carbon player this morning at the gym and now mine won't do anythin either. I reset the player and then I received a display message of 'upgrader." Per the websites instructions i tried to install the most recent 'firmware' and it still does nothing. When it restarts itself it goes right back to displaying 'upgrader' I installed the firmware software a few times per the instructions and still nothing has happened :( I am sad and frustrated at the same time--mine was maybe used a dozen times. I hope we get some feedback to our problem--and again I apologize I didn't post the solution. Jill

Posted on Jan 18, 2007

  • Jill Norman Jan 19, 2007

    Yes, let's keep our fingers crossed. I tried to install the firmware from my work PC today and then in the end i was getting an error that it couldn't detect the hardware-so i brought it home hoping it was just my work PC but now my home laptop says it can not detect the hardware either :( how long have you had your Rio? I don't want to have to buy a new one either--if i can't get this fixed or get a resolution to the problem I am considering an iPod-i have heard great things about them--i loved the Rio but now I am questioning the support of the product.

  • Jill Norman Jan 19, 2007

    Thanks for your feedback. I appreciate all the valuable information you have provided. After reading your comments and the troubles you experienced as well i dont' think I will put anymore effort into finding a resolution to this problem. I also like your idea of purchasing locally and driving it to the store for repair and not having to mail the thing some place. Again, thank you for your valuable information and have a great weekend.

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