Question about Creative Labs ZEN SLEEK MP3 Player

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My zen photo sleek is stuck in recovery mode - Creative Labs ZEN SLEEK MP3 Player

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  • Anonymous Jan 17, 2009

    fuckin recovery mode


  • Anonymous Jan 19, 2009

    zen stuck in recovery mode.

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  • 5 Answers

I had this same problem and almost threw out the Zen. You need to download the Zen Sleek Photo firmware upgrade software from Creative (http://ccftp.creative.com/manualdn/Drivers/PDE/9475/0xD499781C/ZenSleekPhotoP4S_16_1_10_01.exe).

  1. The firmware updater needs to run in XP SP2 or SP3. It apparently won't run on Vista.
  2. The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall both WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs. BOTH must be uninstalled before the firmware updater will recognize your Zen.
Now I'm back to using my Zen. It's all good.

Posted on Apr 13, 2009

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  • 1 Answer

SOURCE: Reloading Firmware on Zen Sleek Photo

This is what I found. Windows Media Player 11 messes it up. All you have to do is uninstall anything Windows Media Player 11 and then run the firmware upgrader. It's some sort of but. You can reinstall WMP when your done installing the firmware. I found it on the creative forum.

Posted on Jan 16, 2008

ctf1800
  • 4402 Answers

SOURCE: Getting out of recovery mode

Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
do a Clean Up
this Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Reboot the device.

it it continues to boot into revcovery mode see below:


Booting straight to the Recovery menu
I decided to open it up to check out the hard drive to see what kind I would need so I could try replacing it. The data plug that attaches to the hard drive itself was partially unplugged. So, I pushed it back in all the way, put it all back together again, and turned it on just to see if something different might happen. (I had it set in my mind that the hard drive failed and I would need a new one, so I didn't expect anything different to happen) And to my surprise, it worked just like new again.

Before you go off and invest in a new hard drive, I suggest opening it up and make sure that plug is in all the way. Since you'll be opening it up in any case, it wouldn't hurt


Posted on Feb 11, 2008

ctf1800
  • 4402 Answers

SOURCE: does not work

Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

Posted on Feb 12, 2008

  • 9 Answers

SOURCE: Getting out of recovery mode

I have the sleek photo and mine bugged out yesterday. It would go to the splash screen and then go blank and just sit there. Nothing would respond. I tried reset, reboot and other things too. My pc also would not recognize the player. To make a long story short, I tried other suggestions I found on the web. They didn't work and my player would now only go to a garbled splash screen and go right to the recovery screen.


I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. Then I ran across a site that mentioned that Windows Media Player can cause player recognition problems. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.

Posted on Aug 19, 2008

  • 9 Answers

SOURCE: Getting out of recovery mode

The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

Posted on Oct 06, 2008

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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2 Answers

My zen is frozen on recovery mode


Ha, I think I know how to fix this. I've brought five units back from the dead this way.

The key to making the computer recognize the player is to uninstall all traces of Windows Media Player version 11 from your computer programs. The creative software and WMP11 are not simultaneously compatible. Use the uninstall function in your compuer's "control panel". Don't worry, it's easy and free to put them back on form the internet. If you don't know how to do this, ask a moderately savvy computer user to show you how. Then restart the computer, attach the Sleek, and reload the firmware from Creative's support site.

Use this link if you have the sleek, not the sleek photo:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=14259&prodName=Zen%20Sleek%20Photo&subCatName=ZEN&CatName=MP3+Players

and this one if you have the sleek photo:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=14259&prodName=Zen%20Sleek%20Photo&subCatName=ZEN&CatName=MP3+Players

Unfortunately your music is gone so I hope yu had back-up files. Good luck.

Sep 13, 2008 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Creative zen sleek photo not recognized by win xp


I am also facing the same problem try unistalling WMP11 and then connect it if it works then do reply me on dattarde@gmail.com

Jul 23, 2008 | Creative Labs ZEN SLEEK MP3 Player

4 Answers

Getting out of recovery mode


The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

Jul 02, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

My creative zen sleek photo mp3 player is not being read by my computer.


Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.

Jun 03, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen Sleek Photo shows not connected>


Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Clicking, though, normally indicates a hardware issue - call manufacturer to see if you are eligible for replacement.

-Tha Mp3 Doctor

May 26, 2008 | Creative Labs ZEN SLEEK MP3 Player

3 Answers

Help me


Have you tried inserting a paperclip into the small hole to the right of the port?

Apr 26, 2008 | Creative Labs Zen Sleek Photo MP3 Player

5 Answers

Getting out of recovery mode


I have the sleek photo and mine bugged out yesterday. It would go to the splash screen and then go blank and just sit there. Nothing would respond. I tried reset, reboot and other things too. My pc also would not recognize the player. To make a long story short, I tried other suggestions I found on the web. They didn't work and my player would now only go to a garbled splash screen and go right to the recovery screen.


I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. Then I ran across a site that mentioned that Windows Media Player can cause player recognition problems. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.

Jan 30, 2008 | Creative Labs Zen Sleek Photo MP3 Player

1 Answer

Zen sleek frozen / recovery mode


try this
http://www.anythingbutipod.com/forum/showthread.php?t=10960
If that doesn't fix it try the USB cable

Jan 15, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative Zen Sleek Photo


try the Reload Firmware option from the Recovery Mode menu? It makes a huge difference!

Seeing as how you can access Recovery Mode, can perform its disk operations, and seeing as how your computer does recognize it, it seems there's a good chance it's simply firmware corruption causing your problem.

Feb 27, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Mp3 wont turn on


wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."try the Reload Firmware option from the Recovery Mode menu? It makes a huge difference!

Seeing as how you can access Recovery Mode, can perform its disk operations, and seeing as how your computer does recognize it, it seems there's a good chance it's simply firmware corruption causing your problem.

Dec 27, 2006 | Creative Labs ZEN SLEEK MP3 Player

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