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Incoming fax works perfectly, but I cannot send a fax, everytime I try, it says "telephone" on the screen, and will not go to fax

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Make sure the phone cord is plugged into the LINE port of the fax machine.

Posted on Nov 26, 2008

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Sending fax error message."Phone


No. Most of the time this "phone line error" can be caused by the telephone connection or issue on the phone line where the fax machine is connected.
Hope this will help.

Mar 27, 2011 | Office Equipment & Supplies

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Our fax machine keeps saying "busy/no signal" even when we know the machine we're trying to send to isn't busy. Please give us some suggestions as to how to correct this problem. Brother...


Verify the connectivity (phone line) first by pluging a working telephone in the wall jack, than test the cable from the wall jack to the fax, you could install a Y to plug a working telephone with the fax on the same line to spy on what is happening when the fax is engaging a connection.

Hope this helps!

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They might be trying to send from a DSL phone line.

Aug 18, 2009 | Office Equipment & Supplies

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I can't send faxes, the screen says telephone. It


You may need to dial a prefix prior to dialing the phone number you're trying to fax. It could be as simple as putting a number "1" prior to dialing the number.

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Need to send an overseas fax - how do I get the "+" sign before the fax no?


I don't know what you mean about a "+" sign. There is no sign necessary. For example: You can't do it on a regular telephone call either.
If you're having trouble figuring out the dialing codes, this link may help:
http://www.timeanddate.com/worldclock/dialing.html

May 09, 2009 | Office Equipment & Supplies

1 Answer

I can send fax but cannot recieve one it just rings


My Mode was wrong. I switched it to telephone and fax (instead of manual). Then i set the ring to pick up on the third ring. now i dont have to be here to press start everytime a fax comes. I found all the information by searching for the manual on line it is under "Basic fax settings"

Mar 19, 2009 | Brother IntelliFAX 1270E Plain Paper Fax

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Cannot receive a fax


I called the Sharp Electronics Corporation 1 800 237-4277 who put me in touch with service personal. They walked me through the problem. They were very nice, easy to work with, patient and very professional. They resolved my problem at no cost. Great working with them. Daryl Thunder Bay Ontario

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Setting the voicmail


Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message. If you are home. If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax. In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL. If these instructions were not clear enough, let me know and I will send you DETAILED instructions. You can find the manual here: http://www.brother-usa.com/Data/Documentation/Fax/User/UM_FAX2820_FAX2920_MFC7220_MFC7225N.pdf If you need additional assistance, please let me know before you rate this solution. Ed

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