Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

1 Answer

I have just bought a WD external hard drive (250GB). i plug it in via USB (2.0) and my computer will not auto install the device. i have no software with the product. help!

Posted by on

  • amith_tpmado Dec 07, 2008

    1. usb not recognized one of the usb devices attached to the computer malfunctioned, and windows does not recognizeit.

  • Edward easley
    Edward easley May 11, 2010

    Hello. I would be glad to help. Do you hear the characteristic tone that happens when you plug a usb device into the computer?



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 32,281 Answers

If you are running Windows ME, or Windows 2000, or Windows NT, or Windows XP or Windows Vista you do not need any drivers, Windows will detect any USB devices provided the USB device does not draw more power that the USB port can provide.
Your Maxtor external drive shoud have a power adapter connected to it before you insert it into the USB port.
If the Maxtor drive has not been partitioned and formated then you cannot use or see it until you do so.
Your manual should give you instructions to do so.
Basically you need to go into the Control Panel, then Administrative Tools, Then Computer Management, then Disk Management to create a partition and format the drive in NTFS file format if you are using Windows NT, XP or Vista.

Posted on Nov 27, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a Verbatim portable hard drive model #JH8916 that has a capacity of 250GB that seems to be malfunctioning and isn't recognized when the USB cable is plugged into my computer, an HP tower. I...

This is a common problem with external drives, I have had it happen to Segate, WD, and a few off brand drives. Usually when one of these drives gets flaky, you have 2 options:

1. do a google search on your particular model on how to remove the drive from the case, then install in a desktop computer
2. use disk recovery software to attempt retrieval of files

The first on will work if there is a problem with the driver interface to usb board that is built into your device. By installing in a desktop, you are bypassing this potentially bad part. This step will also make the 2nd option run faster if you have to resort to it.

A good rule of thumb on these devices is to never have only 1 copy of the data.

Good luck retrieving your data!
John Vickers

Aug 12, 2011 | SimpleTech SimpleDrive Portable USB 2.0...

1 Answer

My computer says "USB device not recognized" when

You are likely missing the drivers. If you really need to get it open, plug it in, find the drive, right click and select explore. This MIGHT work; i'm not entirely sure.

Feb 09, 2011 | Western Digital WD Passport 250GB Portable...

1 Answer

Hello I am having problems with the auto synch on my WD 3200XMS-00. I am able to save data via cut or copy and paste but will not back up my whole computer. I just bought it and I dont want to return it Is...

-the first you plugged-in the external drive, it should have installed the built-in software that came with the drive.
-if it did, you may need to uninstall and reinstall the software that came with it.

Dec 18, 2010 | Western Digital Passport 320GB External...

2 Answers

Do I need a disc to install

This is a external hard drive and no need for you to install any software to a computer in order for it to work , this is a plug and play device you just need to wait for the computer to recognize it after you plug it to a USB port and once its recognize its ready to use.

Jun 11, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

When I plug it into my USB on my pc the device gets power but isn't regonized by my computer. I'm running XP

Did you install the software that came with the drive? Set a password for it? If so, you need to access the wd SOFTWARE and type in your password and the files should appear

Feb 10, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

I cannot retrieve my files from the wd 250gb

First instinct is that your drive has failed. I would remove the drive and insert it into a system to test. If it works, then it is the housing from the external drive that failed. If the drive does not work once inside your system, then the drive is bad. Good luck.

Jun 04, 2009 | Western Digital 250GB MyBook External USB...

1 Answer

Windows XP will not recognize my WD 250GB Harddrive

Just plug your USB HDD directly into your MBoard's USB port...

Feb 09, 2009 | Western Digital 250GB MyBook External USB...

1 Answer

WD Passport 250GB External cannot be recognized.

Go to BIOS (Press DEL or F2 to enter BIOS). Check if the Power state is in S1. Ensure that USB setting is in Hi-Speed.
Restart the computer and try using the device. this should fix. Let us know the result.

Jan 16, 2009 | Western Digital Passport WDXML800UE...

3 Answers

Maxtor OneTouch 4 Mini 250GB External Drive Does not show up on my computer

Are you connecting Drive via a USB hub or direct into two separate USB sockets on PC?

May 05, 2008 | Maxtor OneTouch 4 Mini 160GB External USB...

Not finding what you are looking for?
Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive Logo

147 people viewed this question

Ask a Question

Usually answered in minutes!

Top Western Digital Computers & Internet Experts

Arora Singh
Arora Singh

Level 2 Expert

180 Answers

Alun Cox

Level 3 Expert

2678 Answers


Level 2 Expert

191 Answers

Are you a Western Digital Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides