Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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I have just bought a WD external hard drive (250GB). i plug it in via USB (2.0) and my computer will not auto install the device. i have no software with the product. help!

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  • amith_tpmado Dec 07, 2008


    1. usb not recognized one of the usb devices attached to the computer malfunctioned, and windows does not recognizeit.

  • Edward easley
    Edward easley May 11, 2010

    Hello. I would be glad to help. Do you hear the characteristic tone that happens when you plug a usb device into the computer?

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If you are running Windows ME, or Windows 2000, or Windows NT, or Windows XP or Windows Vista you do not need any drivers, Windows will detect any USB devices provided the USB device does not draw more power that the USB port can provide.
Your Maxtor external drive shoud have a power adapter connected to it before you insert it into the USB port.
If the Maxtor drive has not been partitioned and formated then you cannot use or see it until you do so.
Your manual should give you instructions to do so.
Basically you need to go into the Control Panel, then Administrative Tools, Then Computer Management, then Disk Management to create a partition and format the drive in NTFS file format if you are using Windows NT, XP or Vista.

Posted on Nov 27, 2008

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Posted on Jan 02, 2017

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